Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Giovanna L Escareno

San Luis

Summary

Dedicated professional with demonstrated strengths in customer service and adjudicating, as well time management. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.

Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.

Overview

9
9
years of professional experience

Work History

Benefits and Eligibility Specialist

Department of Economic Security
05.2021 - Current
  • Approached and solved work problems with initiative and sound judgement.
  • Work adjudication with best knowledge and available information
  • Communicated with callers in professional and courteous manner.
  • Handle high-volume work by prioritizing tasks and organizing cases.
  • Completed accurate work tasks by carefully reviewing every adjudicated case.
  • Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
  • Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.

Residential Aide

Saguaro Foundation Community Living Programs
05.2019 - 04.2021
  • Kept patients comfortable with clean linens and well-stocked rooms.
  • Minimized infection risk to staff and patients, cleaning and sanitizing rooms, equipment and tools.
  • Avoided treatment errors, carefully checking personal details and medication information.
  • Helped patients move safely with skilled mobility support.
  • Resolved patient issues by quickly responding to calls and emergency issues.

Field Laborer

D'Arrigo Brothers Company
10.2016 - 03.2019
  • Harvested crops either by hand or with machinery.
  • Harvested fruits and vegetables by hand.

Customer Service Sales Representative

Advanced Call Center Technologies
06.2016 - 10.2016
  • Processed customer payments for service fees and equipment rentals.
  • Fielded incoming calls and communicated with callers in professional and courteous manner.
  • Accessed customer account information to explain service fees, pricing structures, and billing cycles.

Education

No degree - undefined

Arizona Western College
Yuma, Az

High School Diploma - undefined

San Luis High School
San Luis, Az
05.2010

Skills

  • Bi-lingual
  • Customer and Personal Service
  • Problem-solving abilities
  • Adjudicating cases
  • Strong Communication Skills
  • Call center experience
  • Computer Skills
  • Multi-task
  • Data entry
  • Effective communication skills
  • Microsoft office

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Benefits and Eligibility Specialist

Department of Economic Security
05.2021 - Current

Residential Aide

Saguaro Foundation Community Living Programs
05.2019 - 04.2021

Field Laborer

D'Arrigo Brothers Company
10.2016 - 03.2019

Customer Service Sales Representative

Advanced Call Center Technologies
06.2016 - 10.2016

No degree - undefined

Arizona Western College

High School Diploma - undefined

San Luis High School
Giovanna L Escareno