Giovanni Figueroa
Tucson
Summary
Versatile and bilingual professional with a proven track record in security optimization and exceptional customer service at La Paloma Resort. Demonstrated ability to enhance facility safety, resolve guest complaints swiftly, and mentor teams for peak performance. Skilled in event planning and managing high-intensity environments, showcasing attention to detail and collaboration.
Overview
3
3
years of professional experience
Work History
Security
La Paloma Resort
08.2024 - Current
- Improved overall facility security with thorough inspections and regular maintenance of security systems.
- Optimized armory security measures by regularly reviewing access logs and conducting physical security checks.
Assistant Executive Steward
Loews Ventana Canyon Resort
09.2023 - 10.2024
- Resolved guest complaints professionally and expediently, demonstrating exceptional problem-solving skills and commitment to customer satisfaction.
- Maintained high levels of cleanliness and sanitation throughout the establishment, adhering to strict industry standards.
- Received positive feedback from customers consistently, enhancing the reputation of the establishment within the local community.
- Mentored junior staff members effectively, fostering a supportive environment conducive to professional growth and development.
Steward
Loews Ventana Canyon Resort
03.2023 - 10.2024
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
Courtesy Clerk
Krogers Grocery Store
07.2022 - 12.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Skills
- Bilingual
- Security optimization
- Customer education
- Table setting expertise
- Event planning and assistance
- Teamwork and collaboration
- Attention to detail
- Flexible schedule
- Food running
- Able to manage in high intensity environments (600-700 covers a shift)
Timeline
Security
La Paloma Resort
08.2024 - Current
Assistant Executive Steward
Loews Ventana Canyon Resort
09.2023 - 10.2024
Steward
Loews Ventana Canyon Resort
03.2023 - 10.2024
Courtesy Clerk
Krogers Grocery Store
07.2022 - 12.2022
Similar Profiles
Ashley HigdonAshley Higdon
Barista at La Vista Cafe at Westin La Paloma Resort & SpaBarista at La Vista Cafe at Westin La Paloma Resort & Spa
Kayla SmithKayla Smith
Rooms Coordinator at Westin La Paloma Resort & SpaRooms Coordinator at Westin La Paloma Resort & Spa
Juliana TatalajskiJuliana Tatalajski
Office Coordinator/Housekeeping Cleaner at Westin La Paloma Resort & SpaOffice Coordinator/Housekeeping Cleaner at Westin La Paloma Resort & Spa
Molly CherfMolly Cherf
Server at Westin La Paloma Resort & SpaServer at Westin La Paloma Resort & Spa
ZAID Ali ALJAZZAZIZAID Ali ALJAZZAZI
Investment Banking Analyst at Acquara Management ConsultantInvestment Banking Analyst at Acquara Management Consultant