GIOVANNI MORALES
Cottonwood
Summary
Dynamic, people-oriented professional dedicated to fostering customer and employee satisfaction. Committed to establishing and achieving strategic short- and long-term objectives that drive success. Proven ability to engage effectively with diverse teams while maintaining a focus on delivering exceptional service. Passionate about creating positive experiences that enhance organizational performance and build lasting relationships.
Overview
9
9
years of professional experience
Work History
Non-CDL Driver
Federal Express
10.2025 - 11.2025
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Drove safely in various weather and road conditions to avoid accidents.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Assistant Rural Carrier
United States Post Office
09.2023 - 08.2025
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained records on customers with mail forwarding and change of address requests.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Wrote detailed trip reports with notable details about road conditions, weather, and obstacles encountered.
- Sorted mail according to order of address appearance for easy access in field.
- Collected mail from post office boxes and distributed goods to correct addresses.
- Handled accurate cash payments for postage and incurred fees.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Observed traffic and safety regulations for safe transport and delivery of mail.
CNA
Harrisburg Medical Center, Mulberry Center
05.2021 - 09.2023
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Delivered high-quality care to surgery patients in hospital facility.
- Followed directions of licensed nurses to administer medications and treatments.
CNA
Gallatin Nursing And Rehabilitation Center
03.2020 - 05.2021
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CNA
Hamilton Memorial Nursing & Rehabilitation Center
08.2019 - 03.2020
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Fry Cook
MCDONALD'S
07.2016 - 05.2019
- Multi-tasked between different stations from grill, table/prep line, and toaster/over
- Maintain a clean workspace; sweep and mop floors, replace trash liners, and clean off grill.
- Quickly adapt between new positions with relative ease
- Cleaned, stocked, and restocked workstations and display cases.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Read food order slips or received verbal instructions to properly prepare and cook food.
Server/Busser
WOODED HILLS
09.2017 - 09.2018
- Have spent a reasonable amount of time tending to each customer’s needs; five different tables of varying sizes
- Money Management skills
- Keep documentation of all customer credit card transactions
- Operate headset while taking orders
- Experience in dealing with angry customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Navarre High School
Navarre, Florida05.2015
Vocational - Practical Nursing
Southeastern Illinois College, Il
Harrisburg, IL08-2019
Skills
- Knowledge on Microsoft products; Word, Excel, PowerPoint
- Reliability
- Loading and unloading
- Defensive driving
- Route navigation
- Hand-eye coordination
- Customer rapport
- Problem-solving abilities
- Analytical skills
- Customer service
- Active listening
- Multitasking
Timeline
Non-CDL Driver
Federal Express
10.2025 - 11.2025
Assistant Rural Carrier
United States Post Office
09.2023 - 08.2025
CNA
Harrisburg Medical Center, Mulberry Center
05.2021 - 09.2023
CNA
Gallatin Nursing And Rehabilitation Center
03.2020 - 05.2021
CNA
Hamilton Memorial Nursing & Rehabilitation Center
08.2019 - 03.2020
Server/Busser
WOODED HILLS
09.2017 - 09.2018
Fry Cook
MCDONALD'S
07.2016 - 05.2019
High School Diploma -
Navarre High School
Vocational - Practical Nursing
Southeastern Illinois College, Il