Gisela Bustamante
Cottonwood
Summary
Probation Officer experienced in enhancing community safety through evidence-based supervision and innovative case management. Achieved significant reductions in recidivism rates by implementing targeted intervention strategies and developing individualized rehabilitation plans. Focused on fostering positive outcomes through clear communication and collaboration with clients, court personnel, and law enforcement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Probation Officer
Yavapai County Adult Probation
11.2021 - Current
- Supervised and monitored caseload to ensure legal compliance, facilitate court proceedings, and provide crisis intervention, case documentation, and motivational interviewing to promote behavior change and enhance community safety.
- Coordinated services by collaborating with law enforcement and treatment agencies to support client rehabilitation and community integration.
- Conducted regular assessments of probationers' compliance with court orders.
- Developed individualized case management plans for diverse populations.
- Facilitated referrals to community resources and support services.
Housekeeping Manager
Mastercorp Inc.
Sedona
11.2020 - 01.2021
- Supervised daily housekeeping operations for diverse facilities and client needs.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Developed schedules to ensure optimal staff coverage and workflow efficiency.
Certified Nursing Assistant
Kachina Point Rehab Hospital
Sedona
02.2016 - 11.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported rehabilitation exercises under the direction of physical therapists.
Education
Associate’s - Administration of Criminal Justice
Yavapai College
Prescott, AZBachelor’s - Interdisciplinary Studies – Applied Human Behavior
Northern Arizona University
Flagstaff, AZSkills
- Case Management
- Risk assessment
- Case documentation
- Report Writing
- Counseling
- Community Outreach
- Interagency Collaboration
- Community collaboration
- Conflict resolution
- De-escalation
- Customer Focus
- Bilingual Communication
- Effective communication
- Articulate communication
- Critical thinking
- Time Management
- Leadership skills
- Precise Data Entry
- Case Analysis
Certification
- Arizona Probation Officer Certification
- CPR/First Aid; CNA (expired)
- EPICS, MRT, Motivational Interviewing, Defensive Tactics, Firearms Academy
Timeline
Probation Officer
Yavapai County Adult Probation
11.2021 - Current
Housekeeping Manager
Mastercorp Inc.
11.2020 - 01.2021
Certified Nursing Assistant
Kachina Point Rehab Hospital
02.2016 - 11.2020
Associate’s - Administration of Criminal Justice
Yavapai College
Bachelor’s - Interdisciplinary Studies – Applied Human Behavior
Northern Arizona University