Gisela Quintero
Surprise
Summary
Benefits specialist with extensive experience in managing employee benefits programs and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with focus on adapting to changing needs and supporting organizational goals. Trusted for reliability and efficiency in delivering quality outcomes.
Overview
15
15
years of professional experience
Work History
Benefits Specialist
Arizona Department Of Economic Security
07.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
Operations Manager, Customer Experience
CHL Packaging
01.2017 - 03.2024
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Improved customer satisfaction ratings by implementing new training programs for staff.
- Conducted regular audits of internal processes to maintain compliance with regulatory requirements.
Office Manager
Affordable Furniture
02.2010 - 12.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Sociology
East Los Angeles College
Monterey Park, CAHigh School Diploma -
City of Angels High School
Los Angeles, CA05.2008
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Policy interpretation
Languages
Spanish
Native or Bilingual
Timeline
Benefits Specialist
Arizona Department Of Economic Security
07.2024 - Current
Operations Manager, Customer Experience
CHL Packaging
01.2017 - 03.2024
Office Manager
Affordable Furniture
02.2010 - 12.2016
Sociology
East Los Angeles College
High School Diploma -
City of Angels High School
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