Gisella Anahi Portillo
Buckeye
Summary
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Pawn 1st
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased sales through effective merchandising strategies and targeted promotions.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Insurance Agent
Primerica
07.2018 - 07.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
Manager
Academy Bank
09.2017 - 06.2021
- Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
- Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
- Built strong relationships with local businesses, fostering partnerships that benefited both parties.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Developed a loyal customer base through personalized service and tailored financial solutions.
Warehouse
Huffermen Inc.
03.2011 - 11.2016
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
RCB Medical Arts Academy
Phoenix, AZ04.2014
High School Credits
Career Success
Phoenix, AZ12.2013
Skills
- Bilingual
- Customer service
- Money handling
- Team leadership
Awards
- High School Diploma
- Honor Roll
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Pawn 1st
07.2022 - Current
Insurance Agent
Primerica
07.2018 - 07.2022
Manager
Academy Bank
09.2017 - 06.2021
Warehouse
Huffermen Inc.
03.2011 - 11.2016
High School Credits
Career Success
High School Diploma -
RCB Medical Arts Academy
Similar Profiles
Charityn RiveraCharityn Rivera
District Manager at Fall River Pawn BrokersDistrict Manager at Fall River Pawn Brokers
Priscilla GomezPriscilla Gomez
Store Manager at EZ Pawn/Circle Pawn ShopsStore Manager at EZ Pawn/Circle Pawn Shops
Maria VargasMaria Vargas
Bachelor Enlisted Quarters Manager at 1st Supply Battalion 1st MLG, U.S. Marine CorpsBachelor Enlisted Quarters Manager at 1st Supply Battalion 1st MLG, U.S. Marine Corps
Caleb DoyleCaleb Doyle
Intern at The City of SurpriseIntern at The City of Surprise
DANIEL FLOREZDANIEL FLOREZ
Heavy Equipment Mechanic at City of PhoenixHeavy Equipment Mechanic at City of Phoenix