Giselle J Lara-Esquer
Phoenix
Summary
Professional with experience in customer service and problem-solving expertise, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional customer experiences. Skilled in conflict resolution, and proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Host/Food Runner
Yard House
04.2024 - Current
- Greeted and seated guests to create a welcoming atmosphere.
- Managed reservations and waitlists with restaurant management software.
- Facilitated communication between front-of-house and kitchen staff.
- Trained new hosts on customer service protocols and operations.
- Monitored table turnover rates to optimize seating during peak hours.
- Handled high-pressure situations, managing large parties or unexpected events.
Server
Black Angus Steak House
12.2022 - 12.2023
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Managed table assignments and ensured timely order delivery to maximize operational efficiency.
- Developed knowledge of menu items, including ingredients and preparation methods, to assist guests effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Coffee Bean & Tea Leaf
10.2021 - 12.2022
- Engaged with customers to provide personalized recommendations, enhancing overall experience.
- Trained new staff on beverage preparation techniques and customer service best practices.
- Maintained cleanliness and organization of workstations to comply with health and safety standards.
Host
Gen Korean BBQ
06.2021 - 09.2021
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Oversaw guest interactions, resolving concerns to enhance satisfaction levels.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier/ Line Worker
Espos Mexican Restaurant
03.2020 - 05.2021
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Assisted customers with menu selections and provided exceptional service to enhance satisfaction.
- Managed daily cash register operations, maintaining accurate financial records.
Skills
- Hospitality service expertise
- Strong work ethic
- Reliability and punctuality
- Team collaboration
- Leadership qualities
- Cultural awareness
- Conflict mediation
- Professional appearance
LANGUAGES
English
Spanish
Timeline
Host/Food Runner
Yard House
04.2024 - Current
Server
Black Angus Steak House
12.2022 - 12.2023
Barista
Coffee Bean & Tea Leaf
10.2021 - 12.2022
Host
Gen Korean BBQ
06.2021 - 09.2021
Cashier/ Line Worker
Espos Mexican Restaurant
03.2020 - 05.2021
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