Giselle Quintero
Phoenix
Summary
Dynamic and results-driven professional with exceptional customer service skills honed at Hollister.Co. Proven ability to enhance customer experiences and manage inventory effectively. Strong teamwork and problem-solving abilities, complemented by a flexible schedule, ensure seamless operations and satisfied patrons in fast-paced environments.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Hollister.Co
10.2016 - 05.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed inventory levels, ensuring stock availability and organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team to execute promotional displays and marketing initiatives.
- Maintained cleanliness and presentation of sales floor, aligning with company standards.
- Managed returns, exchanges and refunds in accordance with store policy.
Life Guard/Assistant Swim Instructor
Perry Park
05.2015 - 09.2015
- Monitored pool area to ensure safety and compliance with regulations.
- Responded promptly to emergencies, administering first aid when necessary.
- Maintained cleanliness of facilities, ensuring a safe environment for patrons.
- Provided excellent customer service, assisting guests with inquiries and concerns.
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
- Instructed swim techniques to diverse age groups, enhancing water safety and confidence.
- Monitored student progress, providing constructive feedback to improve performance.
Server
Sonics Drive In
05.2014 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Arts - Business Sports And Media
Arizona State University
Tempe, AZ05-2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Hollister.Co
10.2016 - 05.2017
Life Guard/Assistant Swim Instructor
Perry Park
05.2015 - 09.2015
Server
Sonics Drive In
05.2014 - 05.2015
Bachelor of Arts - Business Sports And Media
Arizona State University
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