Giselle Soto
Mesa
Summary
Dedicated Certified Clinical Medical Assistant (CCMA) with two years of hands-on experience at Banner Health, proficient in delivering exceptional patient care, administering injections, and supporting clinical procedures. Strong communication skills effectively de-escalate challenging situations and foster positive interactions with patients. Previous retail experience at Marshall’s has honed customer service and interpersonal skills, enhancing the overall patient experience. Committed to continuous professional development and actively pursuing education to achieve the goal of becoming a Registered Nurse (RN).
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Banner Health
06.2023 - Current
- Perform patient care including injections, vitals, and assisting in procedures.
- Communicate effectively with patients, ensuring comfort and understanding.
- Manage phone calls and messages to coordinate patient care and follow-ups.
- Provide support to providers and maintain accurate patient documentation.
- Handle challenging patient interactions with empathy and professionalism.
- Coordinated patient scheduling and managed electronic health records for efficiency.
- Educated patients on treatment plans and medication adherence to enhance understanding.
- Assisted physicians with procedures, ensuring compliance with safety protocols and standards.
- Collaborated with healthcare team to optimize patient flow and reduce wait times.
- Conducted inventory management of medical supplies, ensuring availability for daily operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Sales Associate
Marshall’s
01.2021 - 01.2023
- Provided excellent customer service in a fast-paced retail environment.
- Strengthened communication and problem-solving skills.
- Assisted with transactions, inventory management, and merchandising.
- Resolved customer concerns and created a positive shopping experience.
Education
High School Diploma -
Apache Junction High School
Apache Junction05-2023
High School Diploma -
East Valley Institute of Technology (EVIT)
Mesa, AZ05-2023
Skills
- Certified Clinical Medical Assistant (CCMA)
- Injections, vitals, and clinical procedures
- Patient communication & conflict resolution
- Phone calls, scheduling, and follow-up messages
- Team collaboration and adaptability
- Customer service & problem solving
- Basic Life Support (BLS) Certified
- HIPAA compliance
- Patient-focused care
- Reliable team player
Certification
- Certified Clinical Medical Assistant (CCMA)
- Basic Life Support (BLS) Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Banner Health
06.2023 - Current
Sales Associate
Marshall’s
01.2021 - 01.2023
High School Diploma -
Apache Junction High School
High School Diploma -
East Valley Institute of Technology (EVIT)