Gissel Ramos
Tucson
Summary
Friendly and approachable with excellent communication and customer service skills. Understands importance of timely service and has ability to handle cash transactions and manage inventory efficiently. Dedicated to creating positive experience for all customers.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
EUROPEAN WAX CENTER
09.2024 - Current
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Assisted guests with booking reservations, resulting in higher occupancy rates.
- Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
Barista
Starbucks
05.2024 - 05.2025
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Party Host
Elevate Trampoline Park
11.2022 - 11.2023
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
- Maintained cleanliness standards throughout events to provide an inviting environment for guests while adhering to health codes.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
Education
High School Diploma -
IRONWOOD RIDGE HIGHSCHOOL
Tucson, AZ05-2023
Skills
- Patience and composure
- Complaint handling
- Check-in and Check-out procedures
- Payment processing
- Cash handling experience
- Menu memorization
- Safe food handling
- Point of sale (POS) system operations
- Responsible and trustworthy
- Supply restocking
- Sales expertise
- Memory retention
Timeline
Guest Service Associate
EUROPEAN WAX CENTER
09.2024 - Current
Barista
Starbucks
05.2024 - 05.2025
Party Host
Elevate Trampoline Park
11.2022 - 11.2023
High School Diploma -
IRONWOOD RIDGE HIGHSCHOOL
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