Gissell Verdejo Lopez
Somerton
Summary
Dynamic customer service professional with proven negotiation and resolution skills. Proficient in bilingual interaction and data management, consistently delivering high customer satisfaction. Recognized for fostering teamwork and maintaining precision in work, effectively addressing client concerns and enhancing overall service quality.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Arizona PO Boxes & Services
05.2021 - 06.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information in both English and Spanish.
- Assisted with file organization, ensuring documents were properly categorized and easily accessible for team members.
- Exhibited excellent time management skills, prioritizing tasks according to deadlines without compromising accuracy levels.
- Demonstrated strong attention to detail through accurate input of alphanumeric information from various sources.
- Delivered high levels of customer satisfaction through prompt response times when addressing inquiries related to stored information.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Updated and maintained customer information, documents and records.
AT&T CLG Agent Training
Advanced Call Center Technologies
06.2022 - 07.2022
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
Education
Bachelor's Engineer - Mechatronics
Universidad Estatal De Sonora
San Luis Rio Colorado, SON.06-2021
Skills
- Customer service
- Negotiation and Resolution Skills
- Skilled in Bilingual Interaction
- Data management
- Organizational Time Skills
- Effective Team Collaboration
- Document organization
- Precision in Work
- Constructive Mindset
- Effective Relationship Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
AT&T CLG Agent Training
Advanced Call Center Technologies
06.2022 - 07.2022
Customer Service Representative
Arizona PO Boxes & Services
05.2021 - 06.2022
Bachelor's Engineer - Mechatronics
Universidad Estatal De Sonora
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