Gladis Silva
Phoenix
Summary
Dynamic Human Resources Assistant with a proven track record at the City of Phoenix Water Department, excelling in payroll processing and meticulous record management. Recognized for enhancing recruitment efficiency and delivering exceptional customer service, while ensuring compliance with HR policies. Adept at fostering a collaborative environment and supporting employee accommodations.
Overview
10
10
years of professional experience
Work History
Human Resources Assistant
City of Phoenix Water Department
06.2023 - Current
- Assisted in onboarding processes, ensuring compliance with HR policies and procedures.
- Coordinated employee records management, maintaining accurate and confidential information systems.
- Supported recruitment efforts by scheduling interviews and communicating with candidates effectively.
- Processed payroll data, verifying accuracy to ensure timely employee compensation.
- Processed leave audits three times a week to make sure no leave was missing in the employee leave history.
- Assisted with FMLA audit weekly reports from vendor to ensure the leave interfaced daily in systems.
- Assisted with ADA accommodations for employees with permanent restrictions.
- Helped with transitional duty accommodations for employees with personal and industrial injuries.
- Assisted with any specials projects for the department.
- Helped with CDL audits to ensure employees receive CDL payment according with the system.
Personal Banker
Wells Fargo
01.2021 - 06.2023
- Assisted customers with account inquiries, transactions, and product offerings to enhance service experience.
- Evaluated client needs to recommend suitable financial products and services for improved customer satisfaction.
- Processed loan applications and conducted credit assessments to ensure compliance with banking regulations.
- Collaborated with team members to streamline banking operations and improve workflow efficiency.
- Assisted with teller transactions as needed.
- Assisted customers with notary services.
- Helped to train new tellers and personal bankers.
Office Manager
ACE Cash Express Inc.
08.2015 - 12.2021
- Managed office operations to ensure efficiency and effectiveness of daily activities.
- Coordinated schedules, meetings, and communications for executive leadership team.
- Oversaw office supplies inventory management to maintain optimal stock levels.
- Implemented streamlined filing systems that improved document retrieval times.
- Trained new associates as tellers and customer services areas.
- Helped customers questions related to personal loans.
- Managed office internal audits from corporate.
Education
Associate of Science - Human Resources Management
Phoenix Colleague
Phoenix, AZ05-2026
Bachelor of Science - Business Administration
Universidad Abierta Y A Distancia De Mexico
Mexico, ME12-2021
Skills
- Administrative skills
- Office administration
- Payroll processing
- Maintaining files
- Attention to detail
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Human Resources Assistant
City of Phoenix Water Department
06.2023 - Current
Personal Banker
Wells Fargo
01.2021 - 06.2023
Office Manager
ACE Cash Express Inc.
08.2015 - 12.2021
Associate of Science - Human Resources Management
Phoenix Colleague
Bachelor of Science - Business Administration
Universidad Abierta Y A Distancia De Mexico
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