Gladys Chavez
Phoenix
Summary
Experienced language expert with a proven track record in accurate and effective communication. Skilled at deciphering complex information, breaking down language barriers, and fostering understanding in various environments. Committed to collaboration and adaptability to meet evolving team needs, providing reliable support and achieving results. Proficient in multiple languages, culturally sensitive, and dedicated to maintaining confidentiality.
Overview
13
13
years of professional experience
Work History
Interpreter/General Transcriptionist
Akorbi Workforce Solutions
11.2023 - 08.2024
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.
- Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.
Assistant Manager
Landsoft
10.2022 - 08.2023
- Company Overview: Molina Health Care
- Molina Health Care
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Verified accuracy of data entered into system to produce error-free reports.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Created and maintained data entry logs to track data entry activities.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
Customer Service Supervisor
PracticeMax Inc.
03.2014 - 08.2022
- Managed data entry for multiple projects, ensuring timely completion and accuracy
- Coordinated project deadlines, achieving 100% on-time delivery
- Updated project databases, maintaining up-to-date records for efficient workflow
- Handled various assignments, demonstrating adaptability and attention to detail
- Improved team efficiency by streamlining data entry processes
- Eager to learn and adapt quickly, demonstrating strong work ethics and punctuality in all tasks
- Oversaw project timelines, ensuring 100% on-time delivery and minimizing delays
- Facilitated team meetings to align on goals, improving communication and project outcomes
- Implemented new data entry protocols, reducing errors by 15% and increasing accuracy
- Monitored project databases meticulously, ensuring all records were current and accurate
- Conducted data analysis to identify workflow inefficiencies, implementing solutions that increased productivity by 15%
- Conducted in-depth data analysis to identify inefficiencies, implementing solutions that boosted team productivity by 15%
- Processed claims for various medical specialties, ensuring accuracy and timely submissions
- Provided bilingual support, enhancing patient satisfaction with prompt and clear communication
- Guided customer service team, boosting productivity and resolving complex complaints efficiently
- Organized financial data, prepared reports, and resolved discrepancies to ensure compliance
- Optimized department schedules to improve coverage and service during peak hours
- Led team training programs, resulting in a 20% increase in customer satisfaction scores and enhancing overall team performance
Supervisor/owner
El Valle Auto and body shop
10.2011 - 02.2014
- Managed relocation of auto shop from Denver to Phoenix, ensuring compliance with state-specific permits and tax regulations, resulting in seamless business transition
- Oversaw legal and administrative tasks for business relocation, achieving uninterrupted operations
- Coordinated with state authorities to update permits and licenses, maintaining regulatory compliance
- Handled tax adjustments and legal documentation for interstate move, ensuring smooth operational continuity
Education
High School Diploma -
Maryvale High School
Phoenix, AZ05-1997
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Spanish fluency
- Memory retention
- Fast typing speed 55WPM
- Customer Service-oriented
- Problem-solving
- Data processing
- Work prioritization
- Quality assurance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Interpreter/General Transcriptionist
Akorbi Workforce Solutions
11.2023 - 08.2024
Assistant Manager
Landsoft
10.2022 - 08.2023
Customer Service Supervisor
PracticeMax Inc.
03.2014 - 08.2022
Supervisor/owner
El Valle Auto and body shop
10.2011 - 02.2014
High School Diploma -
Maryvale High School
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