GLADYS LIZARRAGA
BUCKEYE
Summary
Responsible Administrative assistant & Receptionist. Well-organized and analytical in approaching problems and resolving variances. Brings over 4 years of related experience and superior work ethic focused on maximizing productivity and maintaining financial compliance. Proficient in Microsoft Office, Word, Excel, QuickBooks Software and Bookkeeping. Dedicated to providing the best customer service, to promote the Company and its core values. Utilizes strong organizational skills to enhance office efficiency and support team operations.
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
J & J Real Estate Holdings
Phoenix, AZ
11.2021 - Current
- Coordinate and schedule travel, meetings & appointments for managers or supervisors
- Answer, transfer phone calls daily & respond to questions, providing excellent customer service to more than 12 clients daily.
- Managed visitor and client interactions, providing guidance and support to over 10 individuals each day, while maintaining high standards of customer service.
- Screened and authorized an average of 15+ visitors, vendors, and staff daily, ensuring 100% compliance with security policies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Generate more than 10 weekly/monthly Profit & Loss reports using QuickBooks software
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
Cashier Team Lead
Walmart
Phoenix, AZ
06.2022 - 11.2022
- Improved customer satisfaction by 12% in 3 Months as evidenced by highest feedback ratings.
- Handled 10+ customers complaints per day while ensuring the delivery of excellent customer service by utilizing my great solving-problem skills.
- Greeted customers entering store and responded promptly to customer needs.
- Effective cash handling.
- Led cashier team in daily operations, ensuring efficient checkout processes and customer satisfaction.
- Trained new cashiers on systems, procedures, and customer service standards.
- Resolved customer inquiries and complaints to enhance overall shopping experience.
Education
High School Diploma -
AUTONOMOUS UNIVERSITY OF SINALOA (UAS)
07-2017
Skills
- Proficient Microsoft office skills, Excel, Word, QuickBooks
- Attention to detail
- Problem-solving skills
- Flexible and adaptable
- Excellent interpersonal & customer service skills
- Great data entry skills
- Strong Organizational skills
- Proficient in report preparation
- Excellent written and verbal communication skills
- Strong ability to prioritize & meet deadlines
- Multitasking skills
- Ability to maintain Confidentiality
- Great team player
- Data Entry & Mathematical calculations skills
- Computer skills
Certification
- Tax Preparer Certificate
- ASU – ARIZONA STATE UNIVERSITY
- October 2022
Timeline
Cashier Team Lead
Walmart
06.2022 - 11.2022
Office Administrative Assistant
J & J Real Estate Holdings
11.2021 - Current
High School Diploma -
AUTONOMOUS UNIVERSITY OF SINALOA (UAS)