Summary
Overview
Work History
Education
Skills
Recognition
Timeline
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Glenda Armour

Gilbert

Summary

Proven customer service expert with a track record at CVS Caremark, excelling in complaint resolution and customer relationship management. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

CVS Caremark
Gilbert
10.2020 - Current
  • Assisted customers with prescription inquiries and medication information.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Processed transactions using CVS Caremark's point-of-sale system efficiently.
  • Educated customers on pharmacy services and healthcare products available.
  • Handled sensitive information while ensuring customer confidentiality and compliance.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Customer Service Representative

Majorel/Ally Bank
Phoenix
10.2019 - 10.2020
  • Assisted customers with account inquiries and transaction requests.
  • Educated clients about banking products and services available.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed customer transactions accurately using banking software systems.
  • Maintained up-to-date knowledge of bank policies and regulations.
  • Conducted regular account reviews to ensure compliance and accuracy.
  • Received telephone calls from customers regarding their accounts or services provided by the bank.
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Provided account information and answered customer inquiries in a timely manner.

Education

Some College (No Degree) - Business Administration

University of Utah
Salt Lake City, UT

Skills

  • Transaction processing
  • Customer education
  • Complaint resolution
  • Point-of-sale systems
  • Order tracking
  • Customer relationship management
  • Problem solving
  • Interpersonal skills
  • Active listening

Recognition

  • Recognition for customer service
  • Volunteer work for feeding the homeless
  • Singing in community programs

Timeline

Customer Service Representative

CVS Caremark
10.2020 - Current

Customer Service Representative

Majorel/Ally Bank
10.2019 - 10.2020

Some College (No Degree) - Business Administration

University of Utah

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Glenda Armour