Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Glenda Lorraine Baldivia

Phoenix

Summary

Results-driven professional with proven multitasking and communication abilities. Skilled in managing high-pressure environments while maintaining exceptional client satisfaction. Demonstrated success in enhancing customer/clients experiences and ensuring well-being.

Overview

3
3
years of professional experience

Work History

Server

Maravilla Senior Living
Scottsdale
06.2024 - Current

Managed high-volume meal services, ensuring attentive, respectful service for all residents.

Executed efficient order-taking and delivery, enhancing time management and multitasking skills.

Handled multiple tables simultaneously, strengthening prioritization capabilities.

  • Demonstrated patience, empathy, and clear communication while assisting seniors with various challenges.
  • Maintained calm composure under pressure, fostering teamwork and consistent service quality.
  • Adhered to dietary restrictions meticulously to support resident well-being.
  • Cultivated a compassionate attitude that translates effectively into behavioral health settings.

Crew Member

In-N-Out Burger
Phoenix
09.2022 - Current

Achieved Level 5 ranking at In-N-Out Burger by mastering multiple operational areas.

Executed food preparation, cashiering, quality control, and customer service tasks efficiently.

  • Trained new team members to enhance overall crew competency.
  • Supported shift leads in optimizing workflow and ensuring smooth operations.
  • Demonstrated strong communication skills while addressing customer concerns effectively.
  • Multitasked successfully in fast-paced, high-pressure environments.
  • Maintained adherence to protocols with attention to detail and positive demeanor under stress.

Front of the House

Panda Express
Phoenix
07.2023 - 12.2023

Managed multiple responsibilities in fast-paced, high-volume restaurant environment.

Took and prepared orders while handling transactions at register.

Restocked supplies and maintained clean, organized workspace for efficient service.

  • Assisted in kitchen with basic cooking and food preparation as needed.
  • Developed strong multitasking and communication skills during peak hours.
  • Resolved customer concerns respectfully and solution-oriented.
  • Supported new team members by demonstrating best practices and promoting teamwork.
  • Contributed to positive work environment, emphasizing adaptability and patience.

Education

Associate of Arts - Psychology

Paradise Valley Community College
Phoenix, AZ
05-2025

Bachelor of Science - Psychology

Arizona State University
Tempe, AZ

Skills

  • Effective communication
  • Conflict resolution
  • Time management
  • Customer service
  • Behavioral health expertise
  • Multi-tasking

Languages

Filipino
Native/ Bilingual

Accomplishments

  • Graduated Associates Degree with Highest Distinction
  • Member of Phi Theta Kappa Honor Society
  • College Honors Program member

Timeline

Server

Maravilla Senior Living
06.2024 - Current

Front of the House

Panda Express
07.2023 - 12.2023

Crew Member

In-N-Out Burger
09.2022 - Current

Associate of Arts - Psychology

Paradise Valley Community College

Bachelor of Science - Psychology

Arizona State University
Glenda Lorraine Baldivia