Gloria Felix
Maricopa,AZ
Summary
Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
ADCO Logistics Coordinator, GLO, L3
Amazon Central Operations
Tempe AZ
05.2025 - Current
- Revised standard operating procedures to facilitate training for merging departments.
- Guided over 10 associates through comprehensive training on code merging techniques in collaboration with GLO.
- Developed and delivered a comprehensive learning presentation to enhance departmental processes for over 30 associates.
- Recommend workflow improvements to enhance SOPs, internal tools, operational metrics, and overall team efficiency.
- Streamlined inventory management procedures, resulting in increased precision in order fulfillment operations.
Logistics Scheduler Management
Amazon Central Operations
05.2023 - 05.2025
- Orchestrated route execution and strategic planning for North American and Canadian delivery stations, managing tens of thousands of packages.
- Employed Mission Control, Quebar, Excel, Cortex, and Sort Center tools to streamline operational processes.
- Coordinated with stations to improve customer experience, reduce cost, and support delivery partner operations.
- Used data-driven decision making to achieve daily operational excellence and resolve logistics challenges.
- Oversaw execution of 30+ audits to mitigate errors and maintain high accuracy standards.
- Analyzed workflow patterns to enhance efficiency in project timelines and deliverables.
Inbound Process Assistant, Temp L4 Leader
Amazon Robotics Fulfillment Center
10.2021 - 05.2023
- Managed flow and WIP trends across four floors to mitigate customer risk and maintain operational continuity.
- Oversaw outbound shipping dock operations, including transportation case management, hostler movements, and load coordination.
- Guided and developed hourly associates, including problem solvers, water spiders, learning ambassadors, and new process assistants.
- Launched the first Amazon Robotics GEN11 facility in the Austin area.
- Collaborated with Safety, Maintenance, Loss Prevention, and ICQA teams to achieve operational objectives.
ICQA / RSP Floor Process Assistant, Learning Ambassador
Amazon Fulfillment Center LAS6 / SLC2
05.2020 - 10.2021
- Enhanced staffing ratios to elevate operational performance beyond expectations.
- Developed and integrated quality best practices, leading to significant month-over-month enhancements in outcomes.
- Facilitated cross-training of associates across multiple shifts to ensure seamless workflow and adaptability.
- Conducted comprehensive operational audits aimed at ensuring quality standards, safety compliance, and precise inventory management.
Education
Associate of Arts - Science and Arts
Tacoma Community College
Tacoma, WASkills
- Excel & Data Analysis
- Process Improvement
- Cross-Functional Collaboration
- Operations Management
- Inventory & Shipment Coordination
- Leadership & Team Support
- Operational Escalation Management
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Mission Control
- Quebar
- Cortex
- Sort Center Tools
- Adobe Acrobat
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
ADCO Logistics Coordinator, GLO, L3
Amazon Central Operations
05.2025 - Current
Logistics Scheduler Management
Amazon Central Operations
05.2023 - 05.2025
Inbound Process Assistant, Temp L4 Leader
Amazon Robotics Fulfillment Center
10.2021 - 05.2023
ICQA / RSP Floor Process Assistant, Learning Ambassador
Amazon Fulfillment Center LAS6 / SLC2
05.2020 - 10.2021
Associate of Arts - Science and Arts
Tacoma Community College