Gloria MOJICA
Scottsdale,AZ
Summary
I have a solid background in sales and marketing with an energetic spirit. I am an accomplished individual with exceptional customer service, along with gratification, as I live and breathe the character of a self-motivated individual.
I am hands-on when learning new tasks, with a professional and friendly demeanor and strong organizational and prioritizing skills. I enjoyed my day-to-day life with a dedicated commitment to achieving the goals set out in my daily job duties. Contributing ideas to improve the proficiency of Company policies and procedures maintaining departmental goals.
Overview
14
14
years of professional experience
Work History
Sales Lead
Chicosfas
04.2024 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Enhanced customer satisfaction with personalized follow-up strategies.
- Enhanced team morale and cohesion through regular motivational sessions and incentives.
- Trained new employees on customer service, money handling and organizing strategies.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Established strong rapport with clients through active listening techniques, understanding their unique needs and proposing tailored solutions.
- Empowered sales team with data-driven insights, facilitating informed decision-making.
- Achieved consistent sales growth, setting and monitoring ambitious sales targets.
Sales Associate
Dillard's
09.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative II
City of Fort Collins
10.2019 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Patient Advocate
University Of Colorado Health - Northern Colorado
11.2014 - 09.2019
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Negotiated payment plan arrangements with medical billing departments on behalf of the patients experiencing financial hardship.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Collected and analyzed patient feedback to evaluate quality of care.
- Provided excellent customer service to patients and medical staff.
Office Manager
Bright Now! Dental
08.2011 - 09.2013
- Oversee the daily operations of the dental office, ensuring smooth and efficient workflow. EBITA paperwork maintained, conducted operations of business, including payroll and bonuses.
- Managed patient flow and scheduling, including appointment scheduling and rescheduling.
- Managed front desk operations, including greeting patients, answering phone calls, and handling inquiries.
- Managed patient records and ensured accurate and organized documentation.
- Hire, train, and manage dental office staff, including receptionists, dental assistants, and other support personnel.
- Conduct performance evaluations and provide coaching and feedback to staff.
Education
Accounting And Finance
Lehman College
Bronx, NYMicrosoft Office Certification
Digital Workshop Center
Fort Collins, COSkills
- Customer retention
- Teamwork and collaboration
- Time management
- Attention to detail
- Excellent communication and professional etiquette
- Customer satisfaction
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Self motivation
- Analytical thinking
Timeline
Sales Lead
Chicosfas
04.2024 - Current
Sales Associate
Dillard's
09.2023 - 04.2024
Customer Service Representative II
City of Fort Collins
10.2019 - 02.2023
Patient Advocate
University Of Colorado Health - Northern Colorado
11.2014 - 09.2019
Office Manager
Bright Now! Dental
08.2011 - 09.2013
Accounting And Finance
Lehman College
Microsoft Office Certification
Digital Workshop Center
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