Gloria Morales

• guaranteeing ad installations completed prior to billing cycle
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Navigate through systems such as Rx claims, QNXT, AHCCCS Online, online member benefit handbooks, and other available resources to ensure the customer has a full understanding of their plan.
• Provided prior authorization status and claims/billing.
• Schedule transportation for customers with those benefits.
• Mail out member materials and necessities, per request.
• Change primary care providers per member's request.

• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Answer high-volume calls.
• Schedule appointments.
• Sign patients in and out.
• Ensure patients' information is all up to date.
• Billing/claims.
• Assist with electrical therapy and X-Rays

Managed international calls for One Hour Heating and Cooling, Benjamin Franklin Plumbing, and Mr. Sparky Electrician.

Resolved issues and scheduled appointments for three companies, ensuring effective problem-solving.
Sold home protection plans across all three companies, addressing diverse coverage needs.

• Answering incoming calls and assisting with any questions, needs, or concerns.
• Made outbound follow-up calls.
• Set up appointments.
• Guided future students through the enrollment process.
• Data entry.
• Order supplies, and keep track of inventory.