Gorge Fuentes
Mesa
Summary
Customer-oriented General Manager with 4 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen. Resourceful IT Field Technician known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, hardware configuration, and software installation. Excel in problem-solving, communication, and time management, ensuring optimal service delivery and client satisfaction.
Overview
11
11
years of professional experience
Work History
IT Field Technician
Popeyes® Louisana Kitchen
Mesa
07.2021 - Current
- Installed and configured hardware and software for restaurant operations.
- Provided technical support for point-of-sale systems during peak hours.
- Conducted regular maintenance on IT equipment to ensure operational efficiency.
- Troubleshot network connectivity issues in restaurant locations promptly.
- Assisted staff with basic computer training and software usage guidance.
- Coordinated with vendors for warranty repairs or replacements when necessary.
- Performed troubleshooting on network related issues including LAN and WAN connectivity problems.
- Installed, configured and tested workstations, laptops, printers and other peripherals.
- Maintained positive working relationship with fellow staff and management.
General Manager
Popeyes
Chandler
06.2020 - Current
- Trained, managed and motivated employees to promote professional skill development.
- Implemented effective customer service surveys to encourage feedback.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Service Manager
Chipotle
Gilbert
02.2015 - 05.2019
- Collaborated with customers to offer solutions to service needs.
- Defined department objectives and monitored performance to facilitate operations.
- Hired, trained and developed service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Motivated, led and supported employees to maintain low turnover.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
Education
High School Diploma -
William Workman High School
City Of Industry, CA4 2013
Skills
- Cross-functional team management
- Performance improvements
- Sales team development
- Policy/program development
- Supervision and training
- Data review
- Profit and loss accountability
- Employee scheduling
- Customer experiences
- Product costing
- Staff development
- Safety assurance
- Staff supervision
- Team training and development
- Leadership and team building
- Recruiting and hiring
- Communication skills
- Calm under pressure
- Network troubleshooting
- Hardware installation
- Point-of-sale support
- IT equipment maintenance
- Customer relationship management
- Vendor coordination
- VoIP systems
- Printer maintenance
- Ticketing systems
Education and Training
other
Experience
["First-Line Supervisors of Mechanics, Installers, and Repairers"],["General and Operations Managers"]
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
IT Field Technician
Popeyes® Louisana Kitchen
07.2021 - Current
General Manager
Popeyes
06.2020 - Current
Service Manager
Chipotle
02.2015 - 05.2019
High School Diploma -
William Workman High School