Grace Galvan
Yuma
Summary
Experienced in streamlining patient scheduling processes and enhancing workflow efficiency, leading to improved patient satisfaction and reduced wait times. Implemented comprehensive staff training programs that increased compliance with safety standards and elevated overall team performance. Developed and maintained effective inventory management systems, ensuring optimal supply levels while minimizing operational disruptions. Coordinated patient treatment plans in alignment with regulatory standards, fostering enhanced patient engagement and satisfaction.
Overview
19
19
years of professional experience
1996
1996
years of post-secondary education
1
1
Certification
Work History
Practice Manager
ASA Dentistry
Yuma
07.2007 - Current
- Streamlined patient scheduling processes and improved workflow efficiency, resulting in enhanced patient satisfaction and reduced wait times.
- Implemented staff training programs that improved compliance with safety standards and increased overall team performance.
- Developed and maintained robust inventory management systems, ensuring optimal supply levels and minimizing operational disruptions.
- Assisted in delivering exceptional patient care by preparing treatment rooms and ensuring the availability of necessary instruments.
- Coordinated patient treatment plans, ensuring compliance with regulatory standards and enhancing overall patient engagement and satisfaction.
- Mentored junior staff in patient coordination, improving team performance and ensuring adherence to best practices in patient care.
- Coordinated billing processes by verifying patient information and ensuring accurate charges, enhancing revenue cycle efficiency.
- Collaborated with healthcare providers to resolve billing discrepancies, ensuring timely payment and maintaining positive patient relations.
- Managed patient scheduling and coordinated appointments, ensuring efficient clinic operations and reduced wait times.
- Handled multi-line phone systems, directing calls effectively while maintaining high standards of customer service.
- Trained new front desk staff, facilitating onboarding and fostering a collaborative team environment.
- Managed complex collections cases, employing negotiation skills to resolve disputes and maintain positive client relationships.
- Created detailed reports on collection activities, ensuring accurate tracking and compliance with industry standards and regulations.
- Received and submitted payments and applied amounts to customer balances.
Education
Yuma High
Yuma , AzSkills
- Patient scheduling
- Workflow optimization
- Staff training
- Inventory management
Languages
English
Native/ Bilingual
Certification
- X-ray certified
- HIPPA
- OSHA
- CPR
- Coronal polish
References
References available upon request.
Timeline
Practice Manager
ASA Dentistry
07.2007 - Current
Yuma High