Grace Gloor
Queen creek
Summary
Proactive professional with a strong foundation in collaboration, effective problem-solving, and clear communication. Open to diverse perspectives and skilled in engaging with teams and individuals. Ambraces challenges with a positive attitude and is commited to finding practical and innovative solutions.
Overview
3
3
years of professional experience
Work History
Shift Lead
Black Rifle Coffee Company
08.2024 - Current
- Performed administrative tasks including filing documents, data entry.
- Analyzed customer buying patterns to identify trends in sales activity.
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Reviewed daily sales reports and monitored financial performance metrics.
- Responded to customer inquiries and complaints in a professional manner.
- Assisted in the training of new employees.
- Trained new employees on company policies, procedures, and job duties.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Supervised staff during shift changes and ensured transition went smoothly.
Assistant
Shea Madison Salon
06.2024 - 08.2024
- Organized scheduling of appointments throughout the day.
- Participated in team discussions regarding marketing strategies for the salon.
- Assisted other stylists with busy periods in the salon.
- Tracked inventory of supplies used for styling services.
- Educated clients on proper home hair care maintenance techniques.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Barista
Black Rifle Coffee Company
07.2023 - 08.2024
- Maintained a clean workspace per all safety standards and regulations
- Monitored and documented inventory, placing replenishment orders to ensure availability
- Answered customer questions [by phone and in-person], drawing on detailed product knowledge to advise on potential allergens
- [Promptly and accurately] processed cash and card transactions using POS system
- Prepared complex coffee orders in a [fast-paced] environment
- Proficient in creating high-quality espresso drinks, including lattes, cappuccinos, and macchiatos
- Skilled at delivering exceptional customer service by providing personalized recommendations and ensuring guest satisfaction
- Knowledgeable in operating and maintaining espresso machines, grinders, and other coffee equipment
- Well-versed in maintaining cleanliness and organization of the coffee bar area to uphold health and safety standards
- Experienced in handling cash transactions, taking customer orders, and working efficiently in a fast-paced, team-oriented environment
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista
Starbucks
08.2022 - 06.2023
- Developed and implemented creative promotions and upselling techniques to increase sales and drive revenue
- Maintained inventory levels by monitoring stock and placing orders as needed, minimizing waste and ensuring product availability
- Enforced proper food safety and sanitation procedures to adhere to health codes and regulations
- Prepare and serve a variety of coffee beverages, including espresso drinks, brewed coffee, and specialty tea blends
- Collaborate with team members to ensure smooth operations during busy periods and work together to meet customer needs efficiently
Education
High school Diploma -
Higley High School
Gilbert, Az05.2024
Skills
- Customer service
- Leadership skills
- Cash handling
- Inventory management
- Time management
- Creativity
- Cleanliness
- Hardworking
Certifications
Habit Hidden extension method
Timeline
Shift Lead
Black Rifle Coffee Company
08.2024 - Current
Assistant
Shea Madison Salon
06.2024 - 08.2024
Barista
Black Rifle Coffee Company
07.2023 - 08.2024
Barista
Starbucks
08.2022 - 06.2023
High school Diploma -
Higley High School