Grace Gutkowski
Scottsdale
Summary
Business professional with 10 years of experience in project management and cross-department collaboration. Proven ability to prioritize tasks and solve problems, resulting in enhanced operational efficiency and increased stakeholder satisfaction. Focused on building positive relationships and aligning with organizational goals.
Overview
10
10
years of professional experience
Work History
Portfolio Community Manager
Firstservice Residential
Scottsdale
10.2024 - Current
- Manage a portfolio of six properties, including single-family communities, condominiums, and commercial property.
- Recommend and implement procedures that ensure compliance with federal, state, and local laws, as well as with all community association governing documents.
- Plan, organize, and assist the Board in conducting regularly occurring Director and annual membership meetings.
- Manage multiple projects simultaneously, ensuring deadlines and expectation are met.
- Communicate with residents to address homeowners' concerns, and assist in dispute resolution.
- Manage vendor and contractor relations for repairs and maintenance requests to affirm on-time, budget-friendly execution.
- Develop, outline, implement, and oversee community annual budget, manage capital enhancements, analyze monthly financial statements, prepare variance reports, monitor community accounts payable and delinquent accounts, and authorize and categorize all vendor invoices.
- Oversee on-site maintenance personnel to guarantee exceptional service to the community; track performance, supply coaching and feedback, and enhance a positive, productive work environment.
- Produce regular marketing content and announcements to ensure members remain informed about updates and activities.
University Admissions Counselor
Grand Canyon Education
Phoenix
05.2017 - 08.2024
- Guided students through admissions and registration, managing over 100 students annually.
- Implemented efficient budget management techniques, resulting in 50% reduction of marketing expenses.
- Developed strategic goals and built collaborative relationships with academic departments to enhance student success initiatives.
- Served on the Systems and Processes Task Force, identifying system bugs and recommending improvements to enhance efficiency.
- Coordinated with local organizations to facilitate informational sessions, cultivating relationships that raised application rates by 15%.
- Developed strategic goals and built collaborative relationships with academic departments to enhance student success initiatives.
- Acknowledged numerous times with Excellent Service Awards.
- Recognized for registering the most Arizona-based students receiving the Chancellor Scholarship.
Junior Admissions Counselor
Grand Canyon Education
Phoenix
09.2015 - 04.2017
- Assisted admissions counselors in recruiting over 100 students across a 4-state territory.
- Guided high school students through the college admissions process, offering structured feedback.
- Trained and mentored over 10 new student workers on admissions processes and policies.
- Partnered with marketing to create targeted recruitment materials, enhancing outreach effectiveness.
- Ensured compliance with regulatory standards, minimizing errors in admissions documentation and improving audit outcomes.
Education
MBA - Emphasis in Project Management
Grand Canyon University
Phoenix, AZ10-2019
Bachelor of Science - Business Management
Grand Canyon University
Phoenix, AZ04-2017
Skills
- Compliance management
- Project management
- Budget oversight
- Vendor relations
- Customer relationship management
- Team collaboration
- Dispute resolution
- Task prioritization
- Time management
- Leadership
- Public speaking
- Project lifecycle
- Compliance oversight
- Training and mentoring
- Problem solving
- Attention to detail
- Microsoft Office Suite
- CRM Systems
- Zoom
- Calendly
- SharePoint
- Google Suite
Timeline
Portfolio Community Manager
Firstservice Residential
10.2024 - Current
University Admissions Counselor
Grand Canyon Education
05.2017 - 08.2024
Junior Admissions Counselor
Grand Canyon Education
09.2015 - 04.2017
MBA - Emphasis in Project Management
Grand Canyon University
Bachelor of Science - Business Management
Grand Canyon University