Grace Kruschke
Phoenix
Summary
Compassionate and culturally sensitive professional with extensive experience in behavioral health. Empathetic and resourceful, with a talent for active listening and providing emotional support. Possesses foundational knowledge in clinical practices and extensive experience in communication, especially in high-pressure circumstances.
Overview
3
3
years of professional experience
Work History
Crisis Counselor
Volunteers Of America Western Washington
Everett, WA *remote*
09.2024 - Current
- Conducted high-volume crisis intervention
- Built rapport quickly using trauma-informed, empathetic communication to support clients
- Documented client interactions accurately in electronic systems while maintaining confidentiality and compliance standards
- Presented clients with appropriate treatment options, community resources, coping strategies, and referral recommendations tailored to their clinical needs and level of risk
- Applied DSM-informed clinical understanding to identify presenting concerns including depression, anxiety, suicidal ideation, substance use, trauma, and co-occurring mental health conditions
- Maintained professionalism and attention to detail in a fast-paced, high-acuity environment while managing multiple conversations and prioritizing client safety
- Demonstrated strong telehealth communication skills and cultural sensitivity when supporting diverse populations across varying backgrounds and age groups
High-Needs Care Coordinator
Child & Family Support Services
Phoenix, AZ
07.2023 - 07.2024
- Provided comprehensive, strengths-based case management and wraparound services for children and families facing complex behavioral health, developmental, social, and trauma-related challenges
- Supported many families with significant histories of trauma, utilizing trauma-informed approaches to promote stability, engagement, and long-term success
- Coordinated multidisciplinary teams including psychiatrists, therapists, teachers, government agencies, and community providers to ensure integrated, client-centered care
- Led Child and Family Team (CFT) meetings, facilitated communication across systems, and advocated for client needs and goals
- Managed referrals, connected families to community resources, and monitored continuity and effectiveness of services
- Tailored interventions, care plans, and parent education to meet the unique cultural, behavioral, and developmental needs of diverse populations
- Maintained detailed, timely, and compliant documentation, case notes, treatment updates, and administrative records in high-volume environments
- Managed scheduling, follow-up, and ongoing communication for a caseload of 30–40 families simultaneously
- Collaborated closely with supervisors, clinicians, educators, and interdisciplinary team members to support client progress and crisis response
- Utilized creative problem-solving and de-escalation strategies to address barriers to care and improve family engagement and outcomes
Education
Master of Science - Psychology
Grand Canyon University
Phoenix, AZ07-2025
Bachelor of Science - Psychology
Washington State University
Pullman, WA07-2022
Skills
- Psychosocial and emotional support
- Multicultural competence
- Verbal and written communication
- Clinical documentation
- Behavioral health
- Mental health assessment
Timeline
Crisis Counselor
Volunteers Of America Western Washington
09.2024 - Current
High-Needs Care Coordinator
Child & Family Support Services
07.2023 - 07.2024
Master of Science - Psychology
Grand Canyon University
Bachelor of Science - Psychology
Washington State University