Grace Mendez
Tolleson
Summary
Experienced with managing accounts receivable and ensuring timely collections. Utilizes exceptional analytical skills to reconcile accounts and identify discrepancies. Track record of maintaining accurate financial records and fostering productive client relationships.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Specialist & Cash Application
Randstad- Southern Wine - Robert Half
09.2024 - 11.2024
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Processed driver paperwork from beginning to end to ensure that payment was received.
- Applied checks to proper account and would reach out to proper department for inconsistencies, missing information, or returned checks.
Accounts Receivable Specialist and Cash Application
Legends Furniture- Robert Half
03.2024 - 07.2024
- Daily duties included working in customer websites to obtain remittance information for cash application
- Would also work in the lockbox, company bank, and A/R remittance folder to apply cash as well
- Included researching discounts, damages, short pays and working closely with customers for resolution
- Worked with customers to bring their accounts current, invoiced customers daily, and ran cc payments
- Ran credit checks and opened up accounts as requested
- Collaborated with other departments for billing purposes and issue credits on their behalf as requested
Accounts Receivable Specialist and Cash Application
Royal Paper Converting, LLC. - Robert Half
10.2022 - 02.2024
- As an Accounts Receivable Specialist with Royal Paper my duties included but were not limited to invoicing customers, running credit checks, answering phone calls, email correspondence with other departments and customers, creating credit memos as needed, and most importantly B2B collections
- I worked closely with several departments including Sales, Customer Service, and our warehouse to audit invoices before sending them out to customers
- I received daily bank information from the Assistant Controller and researched where to apply the money
- I also researched short pays, rebates, and credits taken as needed
Rental Coordinator & Accounting
Gen-tech
10.2021 - 09.2022
- As a Rental Coordinator I work in a fast paced, customer driven, work environment
- I receive calls and emails for emergency generator needs
- I keep an updated log of all generators we have in our fleet
- I create contracts for customers and keep their files maintained for monthly billing and final billing
- I am available 24/7 for this job and offer exceptional service in the customers time of need
- In July of 2022 while at Gen-tech I took over billing customer accounts for daily, weekly, and monthly rentals
- I would use previous monthly bills, contracts, and direction from Accounting Manager to make sure that bills were accurate and up to date
- Would receive calls and emails from customers with regards to their bills and resolve disputes
Accounts Receivable Specialist and Cash Application
J & L Transportation
05.2020 - 10.2021
- Make sure proper paperwork is received and manifests are correct before sending out daily billing to customers via email
- Answer phones and provided customer service to potential/established customers regarding trucking needs
- Apply customer payments as received and researched misapplied payments, credits, etc
Customer Service Representative
Performance Food Group
11.2018 - 03.2021
- Take customer calls regarding missing food items on deliveries, damaged items, and place orders for customers on their account to make sure they receive items needed
- We verify all incoming food orders for accuracy
- Assist with special order items, emails, and problem solving on a daily basis
- We are on a multiple deadlines throughout the day and must complete all tasks in order for the warehouse to be successful in getting customer orders delivered accurately and timely
Invoice & Billing Clerk/Front Office Customer Service
IRIS USA, Inc.
11.2017 - 11.2018
- As and invoice and billing clerk I work primarily on invoicing our customers according to their rules and regulations
- There were certain guidelines that had to be met in order to avoid fines
- I routed trucks for pick-up and helped make labels for orders, loaded trucks as needed and worked with the drivers directly to make sure they get the correct product
- This was a very customer service oriented position as I helped drivers that came to our front window and took calls with regard to trucking needs
- Would help e-commerce with packages, fulfilling orders, and labels as needed
Accounts Receivable Specialist/B2B Customer Service
RWC International
03.2016 - 10.2017
- While with RWC Group I was able to become well versed in CDK, Outlook, and ADP
- I was in charge of collections for Los Angeles, Phoenix, and Tucson when I first started and worked my way up to collections for Washington State which is very high volume
- I earned bonuses for productivity in my collection efforts monthly
- I placed calls to inquire about payments, took payments, worked in Experian to run credit reports and set up new customer accounts
- Built a rapport with my customers and focused on providing excellent customer service
Collections Clerk
A Better Today Recovery Services
11.2015 - 02.2016
- Worked on a project for the company that included billing client files dating back to 2011
- Printed ledgers and billed by line item in QuickBooks
- Printed out statements and invoices and sent to client
- Received incoming calls and spoke with clients about insurance, balance billing, and their bills as needed
- Entered in American Express credit card transactions for executives through QuickBooks
- Filed, answered phones, and handled other tasks as assignments came up
Certified Nursing Assistant
Honorhealth-Shea Hospital
02.2015 - 11.2015
- Bathe, dress, and feed patients as needed
- Take patient vital signs
- Keep rooms clean and free of clutter
- Set up medical equipment after post op procedures
- Answer call lights in timely manner
- Report any changes in patient condition
Education
High School Diploma -
Trevor Browne High School
Phoenix05-2002
Skills
- Microsoft Excel
- Accounts receivable
- Accurate payment posting
- Aging reports analysis
Timeline
Accounts Receivable Specialist & Cash Application
Randstad- Southern Wine - Robert Half
09.2024 - 11.2024
Accounts Receivable Specialist and Cash Application
Legends Furniture- Robert Half
03.2024 - 07.2024
Accounts Receivable Specialist and Cash Application
Royal Paper Converting, LLC. - Robert Half
10.2022 - 02.2024
Rental Coordinator & Accounting
Gen-tech
10.2021 - 09.2022
Accounts Receivable Specialist and Cash Application
J & L Transportation
05.2020 - 10.2021
Customer Service Representative
Performance Food Group
11.2018 - 03.2021
Invoice & Billing Clerk/Front Office Customer Service
IRIS USA, Inc.
11.2017 - 11.2018
Accounts Receivable Specialist/B2B Customer Service
RWC International
03.2016 - 10.2017
Collections Clerk
A Better Today Recovery Services
11.2015 - 02.2016
Certified Nursing Assistant
Honorhealth-Shea Hospital
02.2015 - 11.2015
High School Diploma -
Trevor Browne High School
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