Grace Shimon

- Provide high-quality support to members, addressing inquiries related to benefits and claims while maintaining a focus on customer satisfaction.

- Effectively communicate complex information, resolving issues and ensuring a positive experience for all clients.

- Manage customer accounts, educating clients on billing procedures and processing payments efficiently.

- Handle inquiries and concerns, ensuring clarity and satisfaction in service delivery.

-Process orders coming in from Dr’s office and hospitals.

- Delivered outstanding customer service in a fast-paced environment, managing multi-line phone systems and triaging calls. Performed various administrative tasks including appointment scheduling, filing, and insurance verifications.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty. Managed a team of customer service representatives, fostering a positive work environment focused on teamwork. Led a team of cashiers, ensuring efficient checkout processes and high levels of customer satisfaction. Developed training programs for new employees, fostering a strong service-oriented culture within the team.