Grace Uwilingiyimana

• Licensed to sell life and health insurance policies to individuals and families
• Educated clients on policy options and recommended personalized coverage solutions
• Built and maintained long-term client relationships through consistent follow-up and service
• Conducted needs-based analysis to align products with customer goals and budgets
• Achieved and exceeded monthly sales targets by converting leads into active policyholders
• Ensured full compliance with insurance laws, company policies, and regulatory requirements
• Utilized CRM tools to manage leads, client records, and renewal opportunities efficiently.

• Coordinated staff, developed schedules, and trained teams across 10 residential homes
• Oversaw individualized care plans and ensured regulatory compliance
• Worked closely with therapists, parents, and school systems
• Led crisis intervention efforts and maintained structured, nurturing environments
• Built trust with staff and residents through empathetic leadership
• Strengthened leadership, decision-making, and team management skills
• Developed systems to support both operational goals and human-centered care

• Provided analytics and decision support through scheduled and ad hoc reporting
• Defined requirements for reporting tools and improved reporting processes
• Utilized Oracle and SQL Server for relational database queries and Tableau dashboards
• Managed IT help desk tickets and phone support
• Operated and troubleshot poster printer; produced ~25 posters/week
• Led weekly status meetings between business and IT teams
• Provides day-to-day analytics and decision support through reporting, the definition of requirements and delivery of regularly scheduled & ad hoc reports

• Applies knowledge of technology-based solutions and reporting experience to enhance operational efficiency