Gracie Pillado
Fort Mohave
Summary
Motivated and dedicated nursing student with a strong background in finance and collections, bringing excellent communication, organization, and problem solving skills. Currently pursing a nursing degree with a deep commitment to learning and growing within the healthcare field. Eager to gain hands on experience and contribute to patient care as a student nurse intern in a clinical setting.
Overview
10
10
years of professional experience
Work History
Collections Officer/Tenant Occupancy Specialist
Aha Macav Housing Entity
01.2018 - 02.2022
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified and reviewed customer account information.
- Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
Manager
Security Finance
03.2012 - 08.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Applied Science - Nursing
Mohave Community College
Bullhead City, AZ05-2026
GED -
Mohave Community College
Bullhead City, AZ01-2010
Skills
- Goal oriented
- Spanish fluency
- Team collaboration
- Patient support
- Patient assessments
Timeline
Collections Officer/Tenant Occupancy Specialist
Aha Macav Housing Entity
01.2018 - 02.2022
Manager
Security Finance
03.2012 - 08.2017
Associate of Applied Science - Nursing
Mohave Community College
GED -
Mohave Community College
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