GRAHAM E. ENSIGN
Phoenix
Summary
Demonstrates a strong commitment to driving revenue growth in the liquor industry through innovative sales strategies and effective team leadership. Proven ability to build strategic partnerships and enhance brand visibility, while fostering a high-performance culture that consistently achieves ambitious sales targets.
Overview
20
20
years of professional experience
Work History
Area Manager On Premise
Southern Glazer’s Wine and Spirits
Phoenix
10.2016 - Current
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Fostered relationships with key clients to improve service delivery and satisfaction.
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Boosted team morale and overall revenue by creating sales contests.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Implemented new processes and procedures tactfully and passionately.
- Cultivated positive rapport with associates and team leadership.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
Sales Representative
Southern Glazer’s Wine and Spirits
Phoenix
07.2009 - 10.2016
Sales Representative
Young’s Market Company
Phoenix
01.2006 - 01.2009
Education
BS - Business Administration
Arizona State University
Tempe, AZSkills
- Team management
- Performance evaluation
- Effective communication
- Staff training
- Goal setting
- Territory management
- Talent review
- Goals and performance
- Relationship building and management
Timeline
Area Manager On Premise
Southern Glazer’s Wine and Spirits
10.2016 - Current
Sales Representative
Southern Glazer’s Wine and Spirits
07.2009 - 10.2016
Sales Representative
Young’s Market Company
01.2006 - 01.2009
BS - Business Administration
Arizona State University