Gram Lahnan
Gilbert,AZ
Summary
Professional in service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
1
1
Certification
Work History
Cold Stone Crew Member
Joe Kolnick
10.2024 - 02.2025
- Worked front counter and other areas.
- Can efficiently operate PCOS system.
- Took orders, prepared orders and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2025
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Problem-solving
- Taking orders
- Cleaning and sanitizing
- Attention to detail
- Customer engagement
- Store opening and closing
Certification
EVIT - Radio/ Audio Production Certification
Timeline
Cold Stone Crew Member
Joe Kolnick
10.2024 - 02.2025
High School Diploma -
Perry High School
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