Grant Froman
Phoenix
Summary
Proven leader in enhancing operations at Elevation Windows and Doors, I streamlined service coordination and boosted customer satisfaction through exceptional communication and problem-solving skills. Mentored teams, exceeding targets by mastering multitasking and organization, achieving significant safety and efficiency improvements without exceeding a single numerical percentage.
Professional with strong background in service department operations, excelling in team collaboration and adaptability. Skilled in coordinating schedules, managing client interactions, and streamlining processes to enhance efficiency and customer satisfaction. Known for reliability, flexibility, and results-driven mindset, consistently meeting and exceeding organizational goals.
Overview
5
5
years of professional experience
Work History
Service Department Coordinator
Elevation Windows and Doors
07.2024 - Current
- Streamlined service department operations by implementing efficient scheduling and coordination systems.
- Collaborated with technicians to resolve complex issues, ensuring customer satisfaction and loyalty.
- Handled escalated customer concerns promptly, resolving issues effectively while preserving positive client relationships.
- Implemented measures ensure workplace safety guidelines were followed consistently creating safer working environment employees reducing risk incidents.
- Maintained accurate records of all service repairs, work orders, and warranty claims for easy reference and tracking.
- Engaged with customers to build rapport and loyalty.
Lead Installer
Renewal by Andersen Window Replacement
09.2019 - 08.2024
- Improved customer satisfaction by providing efficient and accurate installations.
- Reduced installation errors, implementing thorough quality control measures.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Calculated materials and time needed for each job.
- Exceeded company targets consistently by completing high-quality installations ahead of deadlines.
Education
High School Diploma -
Perry High School
Gilbert, AZ05-2017
Skills
- Exceptional communication
- Problem-solving
- Goal oriented
- Team building and leadership
- Documentation skills
- Time management
- Multitasking and organization
Timeline
Service Department Coordinator
Elevation Windows and Doors
07.2024 - Current
Lead Installer
Renewal by Andersen Window Replacement
09.2019 - 08.2024
High School Diploma -
Perry High School
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