Gray Kinsey
Obsidian Solutions Services
Mesa
1
Certification
10
years of professional experience
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Unarmed Security Officer
3 Months- Conducted routine patrols to identify safety hazards and suspicious activity.
- Monitored facility entrances and verified credentials to maintain controlled access.
- Responded calmly to alarms, disturbances, and emergency situations.
- Documented incidents, observations, and security activities in detailed reports.
- Enforced security protocols while providing professional, courteous customer service.
Delivery Driver
1 Year 4 Months- Delivered packages efficiently using route plans and dispatch instructions.
- Verified delivery details and obtained signatures for accurate completion.
- Loaded and secured parcels to prevent damage during transit.
- Inspected vehicle condition before trips to support safe, reliable operations.
Team Leader
5 Years 11 Months- Trained new crew members on order handling, sanitation, and service procedures.
- Delivered friendly customer service while taking accurate drive-thru and front-counter orders.
- Maintained clean, sanitized workstations, dining areas, and equipment throughout shifts.
- Prepared menu items following Wendy's food safety and quality standards.
- Operated cash register and POS system to process transactions efficiently.
Crew Member
2 Years 2 Months- Supported team workflow during peak periods by coordinating tasks and prioritizing urgent orders.
- Resolved customer concerns quickly to maintain fast, accurate, and positive service.
- Restocked ingredients, supplies, and packaging materials to support continuous service.
- Provided customer support in front counter and drive-thru areas to enhance service efficiency.
Education
Associate of Science
Skills
Customer service
Analytical thinking
Data entry
Administrative support
Conflict resolution
Microsoft Office Suite
De-escalation techniques
Certification
- Licensed Unarmed Security Officer - 2025-2027
- Healthcare CPR/AED Certification - 2025-2027
- Stewards of Children - 2022
- Protecting Children During a Crisis - 2022
- Motivating Traumatized Clients - 2022
- Trauma Support Specialist Certification - 2022
- Addressing Unconscious and Implicit Bias - 2022
- CITI Research, Ethics, and Compliance Training - 2021
Timeline
Unarmed Security Officer
Obsidian Solutions Services
07.2026 - CurrentRead More
Delivery Driver
LMN Express
11.2024 - 03.2026Read More
Team Leader
Wendys Restaurant
12.2018 - 11.2024Read More
Crew Member
KFC Restaurant
06.2016 - 08.2018Read More
Boise State University
Associate of Science
Read More