Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gregory Ochoa

Florence

Summary

Dynamic and results-driven professional with extensive experience at Desert Financial Credit Union, excelling in cash handling and customer engagement. Proven track record in training teams and enhancing operational efficiency, while fostering strong client relationships through active listening and empathy. Recognized for increasing sales through tailored solutions and cross-selling initiatives. Well-Versed in fraud detection and performing audits to ensure compliance and efficiency.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Bank Teller

Desert Financial Credit Union
07.2024 - Current
  • Built trusting relationships with customers through attentive listening skills, insightful problem-solving abilities, and empathetic service approach.
  • Increased sales of bank products by proactively identifying customer needs and offering tailored solutions.
  • Trained new hires on best practices for customer service and operational procedures.
  • Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
  • Supervised daily operations of teller staff, ensuring adherence to policies and procedures.

Lead Samsung Experience Consultant

2020 Companies
05.2021 - 06.2024
  • Analyzed customer feedback to enhance service delivery and improve client satisfaction.
  • Developed training materials for team onboarding and skill enhancement initiatives.
  • Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
  • Conducted assessments of project performance, identifying opportunities for continuous improvement.
  • Implemented best practices in customer engagement strategies to drive positive outcomes.

Education

High School Diploma -

San Tan Foothills Highschool
San Tan Valley, AZ
05-2020

Skills

  • Professionalism and integrity
  • Goal-oriented mindset
  • Cash handling expertise
  • Advanced problem solving
  • Teller support
  • Sales and Cross-selling
  • Listening and empathy
  • Team leadership experience
  • Public Speaking
  • Attention to detail
  • Operational efficiency
  • Transaction overrides

Accomplishments

Top Teller IPS Performance Average for 2024 award


Top Revenue Achievement Q4 2022 Award

Certification

Arizona Notary Public

Timeline

Senior Bank Teller

Desert Financial Credit Union
07.2024 - Current

Lead Samsung Experience Consultant

2020 Companies
05.2021 - 06.2024

High School Diploma -

San Tan Foothills Highschool
Gregory Ochoa