Self-motivated job seeker with strong analytical, communication, empathy, and work load management skills determined to secure entry-level IT position.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Satellite Communications Academic Instructor
USAF
Biloxi
CDL Driver
Royal Plywood Co
Chandler
01.2022 - 05.2022
Made daily deliveries to customer locations statewide driving Kenworth T370 bobtail tractor and Ram 3500 Max cargo van.
Identified and resolved problems that improved our delivery process.
Used excellent communication skills to listen to customer’s concerns and resolve all problems with their orders to their satisfaction.
Contacted dispatch to report delivery incidents and determine best methods for resolution
Verified contents of inventory loads against Bills of Lading
CDL Truck Driver
Western Dairy Transport
Phoenix
11.2021 - 01.2022
Updated logs and tracking documents accurately and according to DOT requirements.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Minimized liability by consistently following road rules when driving.
Census Field Supervisor
U.S. Census Bureau
Phoenix
07.2020 - 10.2020
Supervised team of 15 census enumerators to ensure efficiency of census operations.
Conducted training sessions, monitored in-field performance, listened to discouraged employees.
Resolved conflicts, responded to employee performance alerts, and met with team to ensure we met deadlines
Recruited, terminated, and disciplined employees
Utilized electronic devices to carry out activities
My team received cash bonuses for exceeding Census Bureau quotas.
Completed bi-weekly payroll for 18 employees.
Safety and Training Manager
First Transit
Tempe
06.2016 - 11.2019
Oversaw execution of safety and training plan to improve staff performance, minimize expenditure, and ensure compliance with safety regulations.
Recruited, trained, and supervised team of 42 driver trainers.
Managed training budget, wrote training curriculum, optimized operations.
Led initiatives to successfully onboard new employees and continuously improve existing employee performance.
Collaborated with teams and client to evaluate program effectiveness, brainstorm ideas for improvement, and conduct risk assessments.
Trained staff how to use fleet management software to improve driver safety statistics, on-time performance, customer service ratings, and other key performance indicators.
Spearheaded redesign of training program for Valley Metro and expanded program from 80 to 120 hours resulting in improved training effectiveness, reduced number of preventable accidents, and decreased trainer overtime pay by 75%.
Transit Bus Operator
First Transit
Mesa
03.2014 - 06.2016
Performed daily Pre and Post-Trip inspections to ensure vehicle and passenger safety.
Reported any incidents and vehicle defects to management.
Operated with safety and skill to avoid accidents and delays.
Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
School Bus Driver
Peoria Unified High School District
Peoria
05.2012 - 03.2014
Adhered to route schedules and safety standards
Performed daily Pre and Post-Trip inspections to ensure vehicle and passenger safety.
Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Education
NexGenT Cyber Security Associate - Cyber Security
NexGenT Academy
Phoenix, AZ
06.2023
Bachelor of Science -
The King’s University
Sherman Oaks
03.2024
Associate of Science - Electronics Technology
Community College of The Air Force
Montgomery, AL
12.1991
Skills
Cultural Awareness
Planning and Coordination
Teamwork and Collaboration
MS Office
Organization and Time Management
Critical Thinking
Decision-Making
Flexible and Adaptable
Data Entry
Multitasking Abilities
Attention to Detail
Interpersonal Communication
Good Telephone Etiquette
Certification
Certified Full Stack Network Associate
Timeline
CDL Driver
Royal Plywood Co
01.2022 - 05.2022
CDL Truck Driver
Western Dairy Transport
11.2021 - 01.2022
Census Field Supervisor
U.S. Census Bureau
07.2020 - 10.2020
Safety and Training Manager
First Transit
06.2016 - 11.2019
Transit Bus Operator
First Transit
03.2014 - 06.2016
School Bus Driver
Peoria Unified High School District
05.2012 - 03.2014
Satellite Communications Academic Instructor
USAF
NexGenT Cyber Security Associate - Cyber Security
NexGenT Academy
Bachelor of Science -
The King’s University
Associate of Science - Electronics Technology
Community College of The Air Force
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