GUADALUPE LOPEZ CASTANEDA
AMC Theatres
Phoenix
3
Languages
4
years of professional experience
Highly motivated, positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to positive team atmosphere and ensure customer satisfaction. Able to provide services in both English and Spanish.
Work History
Crew
3 Years 1 Month- Greet guests, tear and scan tickets, check IDs, direct guests, and answer guest questions.
- Completing transactions
- Ensuring the security of cash, receipts, and tickets.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Trained new crew members on company standards, safety protocols, and operational procedures.
- Perform daily stocking and maintenance duties.
- Deliver food to guests in a timely manner.
- Maintained cleanliness and organization of workstations to uphold standards.
Student Body Treasurer
11 Months- Promotion of school, Phoenix College Preparatory Academy.
- Collaborated with the team to plan a role transition to optimize event efficiency.
- Assisted in the breakdown of event equipment.
- Captured event pictures for school memory.
- PCPA Student Government
Cashier & Runner
2 Years- Assisted dozens of customers in a student store and checked out their items using a POS system called "SquareUp."
- Handled cash for every transaction.
- Completed cash reconciliation at the end of every week.
- Trained employees on how to use the POS system and the cash box (cash register).
- Completed a weekly inventory check and restock that was manually input into the system.
- PCPA Student Government
Education
High School Diploma
- 4.3 GPA (WEIGHTED)
- Community Awareness Member
- Student Government Member
- Yearbook Member
- Elected to Treasure for Student Government in 2023-2025
- Elected to Vice President for Community Awareness in 2025-2026
- Elected to Sr. Editor for Yearbook in 2025-2026
- Abril Family Leadership Scholarship Recipient
Bachelor of Science - Psychology
Associate of Arts
- 3.86 GPA
Associate of Applied Science
- 3.86 GPA
Skills
Cash handling
Food handlers certified
Adaptability
Supervising
Customer service
Teamwork and collaboration
Taking orders
Crew leadership
Inventory restocking
Menu memorization
LANGUAGES
English: Fluent
Spanish: Fluent
ASL: Beginner
Timeline
Student Body Treasurer
Parkapalooza (volunteer event)
03.2024 - 02.2025Read More
Crew
AMC Theatres
06.2023 - 07.2026Read More
Cashier & Runner
Bear Cave
01.2023 - 01.2025Read More
PHOENIX COLLEGE PREP. ACADEMY
High School Diploma
Read More
Arizona State University
Bachelor of Science from Psychology
Read More
Maricopa Community Colleges, Phoenix College
Associate of Arts
Read More
Maricopa Community Colleges, Phoenix College
Associate of Applied Science
Read More