BRIANNE CONTRERAS
Glendale
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly and reliable offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banking Specialist
USAA Federal Savings Bank
04.2024 - Current
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
Eligibility Representative
Arizona Department Of Economic Security
02.2022 - 06.2022
- Enhanced client satisfaction by efficiently processing eligibility applications and addressing inquiries.
- Streamlined workflow for faster application processing, resulting in improved turnaround times.
- Assisted clients with navigating complex eligibility requirements, ensuring accurate submissions.
- Collaborated with team members to maintain accurate records and provide seamless service for applicants.
- Managed high-volume caseloads while maintaining strict adherence to privacy regulations and confidentiality protocols.
Short Order Cook
Simple Bermuda
02.2021 - 03.2021
- Reduced food waste by efficiently managing inventory and using proper storage techniques.
- Maintained a clean and organized kitchen, ensuring compliance with health and safety regulations.
- Developed new menu items, incorporating seasonal ingredients and customer feedback for increased variety and appeal.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Waitress, Server
The Spot
01.2020 - 03.2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Personal Banker
Wells Fargo Bank N.A
07.2012 - 09.2016
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
- Exceeded sales goals with proactive cross-selling of bank products and services to meet client needs.
- Built strong relationships with clients, resulting in increased loyalty and retention rates.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Reduced errors by implementing strict audit procedures and monitoring daily transactions.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Bachelor of Arts - Graphic Design
The Art Institute of San Diego
Mission Valley, CA06-2004
High School Diploma -
Temecula Valley Independent High School
06.2002
Skills
- Cash handling
- Quality assurance and control
- Microsoft Outlook, Word, and Excel
- Schedule management
- MS Office expert
- POS systems expert
- Data entry
- Inventory control
- Exceptional interpersonal communication
- Technical support
- Account management
- Excellent time management skills
- Exceptional telephone etiquette
Certification
- CNP - Certified Notary Public
Timeline
Banking Specialist
USAA Federal Savings Bank
04.2024 - Current
Eligibility Representative
Arizona Department Of Economic Security
02.2022 - 06.2022
Short Order Cook
Simple Bermuda
02.2021 - 03.2021
Waitress, Server
The Spot
01.2020 - 03.2020
Personal Banker
Wells Fargo Bank N.A
07.2012 - 09.2016
High School Diploma -
Temecula Valley Independent High School
- CNP - Certified Notary Public
Bachelor of Arts - Graphic Design
The Art Institute of San Diego
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