Guianina Prieto-Zafra
Tucson
Summary
Reliable and enthusiastic with experience in reception, office support and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
7
7
years of professional experience
Work History
Reception
Ser Jobs For Progress
06.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Updated daily log book with information about visitors entering the premises.
Reception
The Center Of Tucson
02.2023 - 06.2023
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Reception
Gamers Warehouse
05.2018 - 02.2023
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Performed data entry tasks related to tracking shipments and deliveries.
- Assisted in ordering, receiving, and storing office supplies when necessary.
Reception
Cricket Wireless
05.2017 - 05.2018
- Identified customer needs and offered appropriate solutions to meet those needs.
- Maintained up-to-date knowledge of all products and services available through the company.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Handled inbound telephone calls from interested customers.
Education
High school -
Tucson High School
Skills
- Finger Print Clearance Card
- Scheduling Appointments
- Customer Service
- Call Answering and Routing
- Time Management Abilities
- Valid Driver Licence
- Spanish/ English Translation
- Documentation and Reporting
- Multitasking and Prioritization
- Organization Skills
- Data Entry
- Microsoft & excel, word, and outlook
Timeline
Reception
Ser Jobs For Progress
06.2023 - Current
Reception
The Center Of Tucson
02.2023 - 06.2023
Reception
Gamers Warehouse
05.2018 - 02.2023
Reception
Cricket Wireless
05.2017 - 05.2018
High school -
Tucson High School
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