Guillermo Bazan
Tucson
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent investigation skills to alert for fraud. Excellent communication skills demonstrated through years of experience interviewing specialists, witnesses and claimants to compile information.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Auto Liability Adjuster
AllState
04.2024 - Current
- Analyzed auto liability claims to determine coverage and settlement amounts.
- Collaborated with legal teams to assess liability and negotiate settlements.
- Managed multiple case files using proprietary claims management software for accuracy and efficiency.
- Reviewed documentation to ensure compliance with state regulations and company policies.
- Provided exceptional customer service during difficult circumstances, empathizing with clients while effectively addressing their concerns.
- Investigated losses and identified coverage issues.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Kept up-to-date on industry trends and legislation changes, ensuring knowledge-based decision making in daily tasks.
- Maintained compliance with state regulations and company policies throughout the claims process.
- Implemented cost-saving measures by identifying opportunities for subrogation or deductible recoveries when appropriate.
- Facilitated clear communication between all parties involved in the claim process, preventing misunderstandings and delays.
- Identified potential areas of fraud through meticulous attention to detail and diligent investigative work.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Proximity marketing
Dreamstyle Remodeling
08.2017 - 03.2024
- Executed door-to-door sales initiatives for window and door replacements. Arranged complimentary in-home consultations to evaluate replacement opportunities. Diagnosed failures in windows and doors, such as condensation, blown seals, and UV damage. Informed homeowners about advantages of upgrades while adhering to historic preservation and HOA standards. Utilized telemarketing experience to drive leads and foster customer relationships.
- Trained team members on best practices for using proximity marketing tools and technologies.
- Generated leads and conversions by optimizing geofencing techniques for targeted mobile advertising.
- Expanded company''s client base through effective networking, attending industry events, and showcasing success stories in presentations.
Customer Service Rep
Uhaul
08.2016 - 08.2017
- Demonstrated expertise in operating vehicles with trailer attachments. Certified in propane dispensing with comprehensive knowledge of its properties. Adapted to prolonged exposure to heat while performing duties. Skilled in driving and parking 20-foot box trucks efficiently. Conducted tire pressure checks on all vehicles pre- and post-rental. Ensured functionality of running lights on equipment prior to rental transactions.
- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Managed rental agreements and processed transactions accurately for diverse clientele.
- Trained new team members on company policies and customer service protocols.
Crew Member
Mcdonalds
06.2015 - 07.2016
- Thrived in fast-paced restaurant environment, maintaining high service standards. Demonstrated strong customer service skills across multiple positions including front register and drive-thru. Operated grill efficiently while adhering to health and safety regulations. Practiced proper sanitary procedures and ensured compliance with food storage protocols.
- Delivered exceptional customer service during high-volume periods, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain operational efficiency during peak hours.
- Executed accurate cash handling and transactions, minimizing discrepancies and enhancing financial integrity.
- Trained new crew members on food safety standards and operational procedures, fostering a knowledgeable workforce.
Server
Fountains at La Cholla
10.2014 - 05.2015
- Operated effectively in fast-paced, high-stress environments. Monitored residents' medical conditions to ensure dietary restrictions were met. Bussed tables and folded linens promptly to maintain cleanliness. Mopped and vacuumed floors efficiently to uphold hygiene standards.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Delivered exceptional customer service in high-volume dining environment.
- Trained new servers on menu knowledge and standard operating procedures.
Education
High School Diploma -
Mountain View High School
Marana, AZSkills
- Strong Conflict Resolution Skills Patient and excellent customer service
- Adept analytical skills Time management Ability to Prioritize, organize and complete projects from beginning to completion
- Auto Claims investigation expertise
- Sales Experience
- Teamwork mindset
- proficient in Avaya
- High endurance and stamina
- Computer literacy
- Multitasking Abilities
Certification
Adjuster liscence
Languages
English
Full Professional
Timeline
Auto Liability Adjuster
AllState
04.2024 - Current
Proximity marketing
Dreamstyle Remodeling
08.2017 - 03.2024
Customer Service Rep
Uhaul
08.2016 - 08.2017
Crew Member
Mcdonalds
06.2015 - 07.2016
Server
Fountains at La Cholla
10.2014 - 05.2015
High School Diploma -
Mountain View High School