Guillermo Serna
Tucson
Summary
Accomplished District Manager known for optimizing operations and fostering high-performing teams. Adept at analyzing financial data and implementing strategies that drive performance and profitability across diverse restaurant locations.
Overview
2
2
Languages
13
13
years of professional experience
Work History
District Manager
Jack in the Box
Tucson
01.2014 - Current
- Managed daily operations across multiple restaurant locations.
- Led training programs for new managers and staff.
- Implemented inventory controls to reduce waste and costs.
- Analyzed sales reports to identify trends and improvements.
- Developed marketing strategies to boost local store engagement.
- Coordinated staff schedules to optimize labor efficiency.
- Ensured compliance with health and safety regulations consistently.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Identified opportunities for process improvement across multiple locations within the district.
District Manager
Jack in the Box
Phoenix
10.2024 - 01.2026
- Managed daily operations across multiple restaurant locations.
- Analyzed sales reports to identify trends and improvements.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
Education
Some College (No Degree) - Business Administration
Pima Community College
Tucson, AZSkills
- Operations management
- Sales analysis
- Financial analysis
- Inventory management
- Multi-unit management
- Store performance reviews
- Performance improvement
- Staff training
- Leadership development
- Team building
- Employee engagement strategies
- Market research
Languages
English
Professional
Spanish
Professional
Timeline
District Manager
Jack in the Box
10.2024 - 01.2026
District Manager
Jack in the Box
01.2014 - Current
Some College (No Degree) - Business Administration
Pima Community College