Guillermo Ulloa
Phoenix
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
21
21
years of professional experience
Work History
Lead Person
ACI
05.2017 - 07.2023
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Sanitation Associate
Arizona Department Of Corrections
09.2013 - 05.2017
- Maintained neat, clean and sanitized work areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
- manage the inventory
Loan Officer
JD Byrider
03.2006 - 09.2007
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Collaborated with other departments to promptly process loan applications.
- Examined customer loan applications for loan approvals and denials.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Utilized risk management strategies to attain high loan approval rates.
Bill Collector/Customer Service Representative
ER Solutions
04.2004 - 10.2005
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
First Party Collector
ACE Collection Agency
02.2002 - 04.2004
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Collected on delinquent accounts to reduce overdue balances.
Education
GED -
Arizona Department of Education
Florence, AZ07.2015
Skills
- Staff Training
- Customer Satisfaction
- Equipment Safety
- Safety Processes
Languages
Spanish
Native or Bilingual
Timeline
Lead Person
ACI
05.2017 - 07.2023
Sanitation Associate
Arizona Department Of Corrections
09.2013 - 05.2017
Loan Officer
JD Byrider
03.2006 - 09.2007
Bill Collector/Customer Service Representative
ER Solutions
04.2004 - 10.2005
First Party Collector
ACE Collection Agency
02.2002 - 04.2004
GED -
Arizona Department of Education
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