GUILLERMO A. LOPEZ
Tucson
Summary
U.S. Air Force Reserve veteran and security professional with active Secret clearance and hands-on experience supporting classified environments at Raytheon facilities. Proven track record in access control, visitor management, personnel vetting, and compliance aligned to NISPOM/DoDM 5205.07/ICD 705 practices. Adept at data entry, records management, security incident documentation, and escorting within restricted/closed areas. Combines military discipline, technical documentation skills, and customer service expertise to safeguard personnel, information, and assets in fast-paced, deadline-driven operations.
Overview
13
13
years of professional experience
Work History
Badging Receptionist
Raytheon
Tucson
11.2024 - Current
- Enforce site access and physical security controls for restricted laboratories and closed areas in alignment with corporate and defense security frameworks; verify clearances/need-to-know, manage visitor control, and issue/collect badges.
- Operate Access Control Systems (ACS) and visitor management platforms; maintain accurate, auditable records of entries, visitor logs, denials, and exceptions to support inspections and reviews.
- Provide front-line customer service on personnel security and access questions; coordinate with Security/FSO/IT to resolve badge issues, visit authorizations, and system errors.
- Support transmission/handling procedures for proprietary/classified materials within lobby control processes; monitor CCTV and respond to alarm/access events per SOP.
- Optimize appointment scheduling and throughput, improving service efficiency and on-time clearance verification during peak periods; execute daily data entry and record reconciliation.
- Escort visitors/contractors within business locations and controlled areas as required; ensure adherence to policy and immediate correction/escalation of violations.
- Raytheon is a technology and innovation leader specializing in defense, civil markets, and cybersecurity solutions.
HH-60W Crew Chief
United States Air Force Reserve
Tucson
08.2021 - 01.2026
- Executed inspections, maintenance, and documentation for aircraft and restricted components; ensured traceability and compliance with military standards, technical orders, and safety protocols.
- Maintained tool/equipment control, sensitive item accountability, and discrepancy reporting; performed detailed data entry in maintenance systems to sustain audit readiness.
- Authored/refined SOPs and checklists that strengthened safety and increased operational productivity; enforced risk mitigation and incident prevention procedures.
- Coordinated across maintenance, QA, and operations in time-critical environments; communicated technical status clearly to leadership and aircrew.
- The United States Air Force Reserve is a reserve component of the United States Air Force, providing trained units and qualified persons to be available for active duty in times of war or national emergency.
Sales Associate
Lowe’s
Tucson
02.2023 - 12.2023
- Delivered customer service in high-traffic retail environments; maintained awareness of inventory and promotions to guide decisions; upheld cash handling and loss prevention practices.
- Lowe's is a retail company specializing in home improvement and appliances.
Sales Associate
GameStop
Tucson
04.2018 - 04.2022
- Led floor readiness and merchandise arrangement during peak hours to drive sales; reconciled drawers and implemented security practices; analyzed customer preferences to improve engagement.
- GameStop is a retail company that specializes in video games, consumer electronics, and gaming merchandise.
Tech Support
Asurion
Tucson
11.2020 - 11.2021
- Managed high-volume ticket data entry and escalations; protected sensitive customer information per privacy requirements; partnered with IT to resolve access and device issues promptly.
- Asurion is a technology company that provides device insurance, warranty, and support services.
Parts Specialist
O’Reilly Auto Parts
Tucson
07.2013 - 11.2019
- Maintained accurate commercial order records and inventory levels; coordinated parts logistics; implemented process improvements for operational efficiency and auditability.
- O'Reilly Auto Parts is a retailer of automotive parts, tools, supplies, equipment, and accessories.
Education
Bachelor of Science - Character Animation
Los Angeles Film School
Los Angeles, CA05-2026
High School Diploma -
Tucson High Magnet School
Tucson, AZ05-2012
Skills
- Personnel Security Support
- Access Control and Visitor Management
- Classified Operations Support
- Compliance Alignment
- Records and Data Management
- Incident Response and Reporting
- Physical Security
- Safety Compliance
- Area Inspections
- Information Privacy
- Evidence Management
- Communication
- Briefing
- Stakeholder Coordination
- Microsoft Office
- Analytical Report Composition
- Detailed Documentation
- Video Surveillance
- CCTV Monitoring
- Radio Communication Procedures
- Data Entry
- Database Management
- Records Maintenance
- Audit Support
- Incident Documentation
- Conflict De-escalation
- Resolution
- Customer Service
- Unity
- Unreal
- Maya
- C#
Selected Achievements And Impact
- Improved lobby throughput by streamlining pre-appointment verification, reducing check-in time and minimizing access denials due to documentation gaps.
- Maintained zero-finding audit readiness on visitor logs and badge issuance records across quarterly internal reviews.
- Authored updates to access SOP quick-reference used by new desk officers, accelerating onboarding and consistency.
Role Alignment To Analyst Security
- Customer service for personnel security questions/actions: daily front-desk support, escalation routing, and resolution.
- Admin support to NISPOM/DoDM 5205.07/ICD 705/JSIG activities: visitor control, access records, closed area procedures, media control touchpoints.
- Transmission/safeguarding support for classified/proprietary: badge/lobby controls, custody checks, and documentation.
- Participation in reviews/inspections: maintain auditable logs and respond to data calls.
- Investigate/report infractions: identify access anomalies, document incidents, and elevate per SOP.
- Maintain personnel records/data entry: ACS logs, visitor registers, daily reports.
- Work extended hours and escort: proven in defense facility operations with valid driver’s license.
Clearance
Active DoD Secret Clearance
Clearance And Credentials
- Active DoD Secret Clearance (within scope)
- Valid Driver’s License
- Firearms safety training and handling experience (as applicable to security culture; not used in receptionist role)
Security And Technical Skills
- Microsoft Office: Excel, Word, PowerPoint; analytical report composition; detailed documentation
- Access Control and Visitor Control: authorization control systems, badge/credentialing, escorting
- Video Surveillance/CCTV monitoring; radio communication procedures
- Data Entry and Database Management; records maintenance; audit support
- Information Privacy and Evidence Handling; Key Management
- Incident Documentation; conflict de-escalation and resolution; customer service
- Unity/Unreal/Maya familiarity; basic C#
Timeline
Badging Receptionist
Raytheon
11.2024 - Current
Sales Associate
Lowe’s
02.2023 - 12.2023
HH-60W Crew Chief
United States Air Force Reserve
08.2021 - 01.2026
Tech Support
Asurion
11.2020 - 11.2021
Sales Associate
GameStop
04.2018 - 04.2022
Parts Specialist
O’Reilly Auto Parts
07.2013 - 11.2019
Bachelor of Science - Character Animation
Los Angeles Film School
High School Diploma -
Tucson High Magnet School