GULARA BABASHOVA
Baku city
Summary
Telesales Manager with 5+ Years of Experience in Customer Support & Sales | Skilled in Problem Resolution, Team Leadership, and Process Optimization | Aspiring Product Owner
Overview
10
10
years of professional experience
Work History
Telesales Specialist
Postcargo, Azerpoct LLC
Baku
10.2024 - 12.2024
- Conducted telesales operations to promote and sell logistics and postal services to a diverse clientele.
- Developed and implemented effective sales strategies to boost service usage and revenue.
- Built and nurtured client relationships, ensuring consistent customer satisfaction and retention.
- Collaborated with internal teams to design marketing campaigns aligned with sales objectives.
- Regularly exceeded sales targets through strategic planning and proactive client engagement.
Tele-sales Manager
Azeronline LLC
05.2022 - 10.2023
- Meeting with sales managers to discuss telesales strategies
- Training junior telesales staff
- Writing sales scripts and customer answer sheets
- Implementing sales strategies
- Managing the telesales team and assisting junior staff
- Monitoring the performance of the sales team
- Setting weekly and monthly sales targets
- Maintaining customer relationships
- Handling escalated customer complaints
- Compiling and presenting sales reports
Sales Coordinator
AGA Group, Caspian Investment Company LLC
10.2021 - 05.2022
- Managing company payroll
- Processing all Bank payments
- Maintaining accurate records of all expenditures
- Responsible for the input and maintenance of HR files
- Ensuring all HR filing systems are maintained and up to date
- Managing Tax payments
Tele-Support Team leader
UMICO, Competo LLC
04.2019 - 10.2021
- Verifying and tracking fraud cases
- Discover training needs and provide coaching, training new staff
- Manage letters and documents of head of department
- Tracking customer/partner complaints and providing solutions
- Tele selling of UMICO application and registering customer orders at Loyalty Dashboard system
- Create an inspiring team environment with an open communication culture
- Set clear team goals, delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Listen to team members' feedback and resolve any issues or conflicts
- Organizing team building activities and providing other motivation activities to team members
- Organization and maintenance of enterprise services
- Conducting commercial negotiations with customers in accordance with the interests of the enterprise
- Prompt response to incoming customer information and bringing it to the attention of management
- Conducting meetings and presentations with the client
- Customer visit, presentation and suggestions
- Preparation of reports on customer receivables
- Monthly sales analysis, calculation and reporting to the manager
- Conclusion and control of contracts
Office manager
Morpho, FAH LLC
04.2017 - 08.2021
- Managing company payroll
- Processing all Bank payments
- Maintaining accurate records of all expenditures
- Responsible for the input and maintenance of HR files
- Ensuring all HR filing systems are maintained and up to date
- Managing Tax payments
Office Coordinator
Ketchi, BMS Agro MMC
Baku
09.2014 - 03.2019
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Supervise administrative staff and divide responsibilities to ensure performance
- Manage agendas/travel arrangements/appointments etc. for the upper management
- Manage phone calls and correspondence (e-mail, letters, packages etc.)
- Create and update records and databases with personnel, financial and other data
- Track stocks of office supplies and place orders when necessary
- Submit timely reports and prepare presentations/proposals as assigned
- Recruiting and interviewing staff
Education
Product Owner
Div Academy
10-2024
Successful Negotiations
Azercell Academy
10-2022
Customer Service Over The Phone
Azercell Academy
10-2022
Professional Accounting and Tax Specialist -
International Training and Project Centre
01.2019
Certificate completion - International Science Seminar
Eastern Mediterranean University
Cyprus01.2017
Certificate of completion - Azerbaijani Tax Legislation
International Training and Project Centre
01.2017
Bachelor of Science - Political Science And International Relations
Western University
05-2013
Skills
- 3CX
- Orange
- MS Office
- Mikro
- 1C
- Jira
- Confluence
- Linkus
Languages
- Azerbaijani
- English
- Turkish
- Russian
Timeline
Telesales Specialist
Postcargo, Azerpoct LLC
10.2024 - 12.2024
Tele-sales Manager
Azeronline LLC
05.2022 - 10.2023
Sales Coordinator
AGA Group, Caspian Investment Company LLC
10.2021 - 05.2022
Tele-Support Team leader
UMICO, Competo LLC
04.2019 - 10.2021
Office manager
Morpho, FAH LLC
04.2017 - 08.2021
Office Coordinator
Ketchi, BMS Agro MMC
09.2014 - 03.2019
Product Owner
Div Academy
Successful Negotiations
Azercell Academy
Customer Service Over The Phone
Azercell Academy
Professional Accounting and Tax Specialist -
International Training and Project Centre
Certificate completion - International Science Seminar
Eastern Mediterranean University
Certificate of completion - Azerbaijani Tax Legislation
International Training and Project Centre
Bachelor of Science - Political Science And International Relations
Western University
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