Gulnar Hasanova
Baku, Khirdalan,M.Ajami Str. Apt 28
Summary
Proven leader in call center efficiency at the Ministry of Internal Affairs;
Adept in team management and escalation handling process;
Skilled in knowledge database use and customer service, ensuring optimal team performance and service excellence.
Overview
12
12
years of professional experience
Work History
Call Center Team Lead
Ministry of Internal Affairs
Baku Azerbaijan
08.2012 - Current
- Responded to team support questions quickly to maintain call center efficiency.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Ensured high-quality service by monitoring calls, providing feedback, and coaching team members on areas for improvement.
- Receiving and registration of information about cases occurred over the country on criminal processes, daily issues and requests to police organs
- Data processing into information enrollment system
Education
Bachelor -
University of Languages
Baku AzerbaijanSkills
- Knowledge database understanding;
- Call Center Customer Service;
- Team Management
Timeline
Call Center Team Lead
Ministry of Internal Affairs
08.2012 - Current
Bachelor -
University of Languages