Gulnar Najafova
Baku City,Green Park Residence
Summary
Versatile professional with expertise in hospitality, logistics, and administrative support. Proficient in food and beverage supervision, guest service enhancement, and customs documentation management. Recognized for optimizing daily operations, elevating service standards, and maintaining process integrity. Seeking opportunities in hospitality, office coordination, and service-oriented sectors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
F&B Supervisor
Ivy Garden
01.2021 - 2025
- Streamlined daily food and beverage operations to maximize efficiency.
- Boosted guest satisfaction through targeted service improvements.
- Assumed additional responsibilities as Banquet and F&B Manager, overseeing event execution.
Quality Control Specialist
“PDM” Logistics Centre
01.2018 - 01.2021
- Prepared and submitted customs declarations for incoming and outgoing parcels per national regulations.
- Monitored parcel movements throughout sorting and distribution processes.
- Acquired practical experience in logistics coordination and document handling alongside regulatory compliance.
English Teacher
CELT
01.2017 - 01.2018
- Implemented interactive teaching methods for English language instruction to teenagers and adults.
- Coordinated administrative tasks, managing class schedules and facilitating parent communication.
- Organized events and translated materials, leveraging bilingual skills for effective communication.
Education
Bachelor of Arts - Teaching English As A Second Language
Azerbaijan University
2017
Skills
- Team collaboration
- Customer service excellence
- Problem-solving skills
- Time management
- Effective communication
- Critical thinking skills
- Team leadership
- Safety procedures training
- Microsoft Excel proficiency
- Canva
- Staff training and development
- Quality control measures
- Inventory management strategies
- Crisis management strategies
Certification
- Hotel Operations and Management Training Series.
- 36-hour training by Frissaga Academy, April 2024.
- Service Excellence.
- Advanced Food and Beverage Management.
- Human Resources and Leadership.
- Operational Excellence and Continuous Improvement.
Languages
Azerbaijani
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
German
Elementary (A2)
HSE Specialist Training Course by HSE Academy
- Occupational Health & Safety Principles.
- Risk Assessment and Hazard Identification.
- Emergency Response Planning.
- Workplace Safety Compliance and Best Practices.
- First Aid
- Working at heights
- IOSH
Hobbies
Traveling, learning new languages, exploring cultures and cuisine, team sports, reading books (business, management, or personal development), photography.
Additional Information
- Driving license, category B
Timeline
F&B Supervisor
Ivy Garden
01.2021 - 2025
Quality Control Specialist
“PDM” Logistics Centre
01.2018 - 01.2021
English Teacher
CELT
01.2017 - 01.2018
Bachelor of Arts - Teaching English As A Second Language
Azerbaijan University
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