Gulshan Bayramova
Baku
Summary
Enthusiastic and motivated professional with hands-on experience in customer service and a growing interest in entrepreneurship and public administration. Currently managing a small but growing beauty and aesthetics center, applying customer-oriented thinking and organizational skills. Open to learning, adapting, and taking on new challenges.As a determined, responsible, and ethically grounded individual, I continuously develop my ability to remain calm under pressure, make quick decisions, and work effectively within a team. I consistently strive to improve both my physical and mental resilience, with the goal of advancing myself as a professional dedicated to serving society and the state.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Founder & Owner
Beauty & Aesthetics Center
Baku
01.2024 - Current
- Established and managed a beauty and aesthetics center, providing tailored skincare and cosmetic services.
- Recruited and trained a team of beauty professionals to enhance service delivery.
- Implemented innovative marketing strategies that increased customer base and brand recognition.
- Ensured high service quality and customer satisfaction through ongoing process improvements.
- Oversaw budgeting, equipment procurement, and daily operations to optimize efficiency.
Customer Service Specialist
Kapital Bank
Baku
08.2019 - 12.2019
- Facilitated daily banking operations, addressing account inquiries, money transfers, and loan information.
- Delivered exceptional service, fostering long-term customer relationships.
- Resolved customer complaints promptly while maintaining professionalism.
- Promoted tailored banking products to meet diverse customer needs.
- Maintained accurate customer data, ensuring confidentiality and compliance.
Education
HİSTORY FACULTY - ANTHROPOLOGY
BAKU STATE UNIVERSITY
06-2018
Skills
- Communication skills
- Team collaboration
- Problem solving
- Analytical thinking
- Office software proficiency
- SEO and digital marketing
Affiliations
Management, Human Resources, Human Engineering (Managing Human Behavior and Relationships), NLP (Neuro-Linguistic Programming)
Certification
- Professional Digital Marketing - Hoffman Co, 12/2023 - 02/20244
- Cyber Security, Network, Digital Forensic - Kiber Platform, 2023
- Dövlət Qulluğu vəzifəsi üzrə BA kateqoriya, 04/2021
- Dövlət Qulluğu vəzifəsi üzrə BB kateqoriya, 03/2021
- Praktiki mühasibatlıq - Business Development Center, 01/2021
- Kadr Kargüzarlığı və Əmək Məcəlləsi - Business Development Center, 12/2020
- MS Office literacy courses (Windows, Word, Excel, PowerPoint) - Stimul Education, 05/2019
- Career Development - 4M Academy, 06/2018
Languages
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
Timeline
Founder & Owner
Beauty & Aesthetics Center
01.2024 - Current
Customer Service Specialist
Kapital Bank
08.2019 - 12.2019
HİSTORY FACULTY - ANTHROPOLOGY
BAKU STATE UNIVERSITY
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