Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Timeline
Generic
Gulshan Ibrahimli

Gulshan Ibrahimli

Baku

Summary

Diplomatic, disciplined, energetic and details-oriented young professional. Highly organized, self-motivated and proficient with computers. Qualified young specialist seeking a full-time position in the fields of customer service, having experience in related field, as well as, in finance, supported by analytical and communication skills gained from educational background.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Engineer, Department of Hydrology

Hydrogeological Reclamation Service Institution
02.2019 - Current
  • Prepare hydrometric data reports on a monthly and quarterly basis;
  • Prepare graphical analysis and illustrate data through charts and tables for comparative analysis of monthly and quarterly reports;
  • Use computer technology to calculate flow statistics

Call Center Operator and Receptionist

Jumeirah Bilgah Beach Hotel
Baku
02.2014 - 08.2014
  • Provide excellent customer service;
  • Manage inbound calls to ensure effective and timely resolution of customer issues;
  • Provide customers with the organization's service and product information;
  • Process forms, orders, and applications requested by the customers;
  • Input room, restaurant and show reservations in the appropriate computer systems;
  • Listen and document information accurately while on calls;
  • Ensure compliance with set standards of customer service when conversing with clients;
  • Receive deliveries, sort and distribute incoming mail;
  • Performing ad-hoc administrative duties

Education

Bachelor of Science - Finance

Azerbaijan State University of Economics
Baku
02.2025

Associate Degree Diploma - Tourism and Hotel Management

Anadolu University
Eskişehir, Turkey
05.2014

Skills

  • Computer literacy
  • Communication
  • Multitasking and Prioritization
  • Problem-solving
  • Customer service
  • Friendly and Patient
  • Organizational Skills
  • Incoming Call Management
  • Flexibility
  • Resistance to stress
  • Details-oriented

Certification

Training diploma- AMADEUS Basic Course, AMADEUS Central Asia & Caucasus, 03/30/15 - 04/10

IATM Accounting Cources-Accounting Cource Certificate

Languages

Fluent, Fluent, Good, Good

Personal Information

Date of Birth: 05/18/94

Timeline

Engineer, Department of Hydrology

Hydrogeological Reclamation Service Institution
02.2019 - Current

Call Center Operator and Receptionist

Jumeirah Bilgah Beach Hotel
02.2014 - 08.2014

Bachelor of Science - Finance

Azerbaijan State University of Economics

Associate Degree Diploma - Tourism and Hotel Management

Anadolu University

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Gulshan Ibrahimli