Gunel Aghayeva

ISM is responsible for monitoring the quality of food and other products intended for passengers and crew, as well as for planning the loading related to service on board.

Responsibilities:

• Monitoring and controlling the quality of food and other products for passengers and crew.
• Daily reporting and monitoring of results based on flight reports submitted by the crew, regarding issues, discrepancies, and complaints related to food, services, and equipment.
• Planning, implementing, and ensuring the provision of services to passengers and crew, such as food, beverages, comfort items, newspapers, and entertainment.
• Coordinating and overseeing all departments and operations related to the provision of onboard products.
• Organizing timely and effective interaction with relevant parties.
• Planning and controlling the loading related to service on board the aircraft.
• Developing and implementing new products and services on board.
• Monitoring the quality of service, standards, and procedures on board, their improvement, updating instructions, etc.

Duties:

-Conduct theoretical and practical sessions on safety standards, emergency procedures, and passenger service.
-Organize training on first aid, evacuation, and the use of emergency equipment.
Teach behavior rules, etiquette, and communication skills with passengers.
-Administer exams and assess the knowledge and skills of flight attendants.

-Certify flight attendants for work on specific types of aircraft.

-Evaluate the level of passenger service on flights and provide feedback.
-Conduct inspections to ensure compliance with service and safety standards.

- Create and update training programs, manuals, and simulators.
-Adapt training programs to the airline's requirements and international standards.

-Provide guidance to flight attendants on work-related issues and passenger service.
-Offer support in complex or unusual situations.
-Maintain documentation related to training, certification, and inspections.
-Coordinate with other airline departments regarding training and service standards.

Duties:

Safety:Conduct safety briefings for passengers before takeoff.
Monitor compliance with safety rules, including seatbelt usage and behavior on board.
Respond quickly to emergency situations, including evacuation and providing first aid.
Service:Provide food and beverages, and assist passengers with their choices and needs.
Ensure passenger comfort, including helping with luggage and seating arrangements.
Monitor and manage supplies of food, drinks, and other necessary items on board.
Ensure proper use and replenishment of these supplies.

Maintain cleanliness and order in the cabin and restrooms.
Clean up after passengers and ensure a comfortable environment throughout the flight.
Communication:Communicate with the flight crew and other team members to coordinate actions.
Address passenger questions and resolve their issues.
Documentation and Reporting:Complete flight reports, including any incidents or issues.
Report any technical malfunctions or equipment problems.
Following Procedures:Adhere to internal procedures and airline instructions.
Ensure compliance with all safety standards and requirements.