Gunel Ganbarova

• Utilized CRM software systems to track leads, manage contacts, generate reports.
• Hired, trained and supervised sales staff members and teams.
• Adhered to company policies and procedures when conducting all aspects of sales operations.
• Participated in industry trade shows as a representative of the company's brand.
• Monitored customer feedback and implemented changes to improve customer satisfaction levels.
• Gained market share in new sales performance through aggressive team training.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Managed customer relationships and identified new sales opportunities.
• Collaborated with marketing team to develop promotional materials and campaigns.
• Negotiated contracts with prospective customers while maintaining favorable terms.
• Implemented effective strategies to reach targeted goals in a timely manner.
• Coordinated product training sessions for clients, partners, and internal staff members.
• Coached, developed and motivated team to achieve revenue goals.
• Closed sales consistently through strong client rapport and expert product and service knowledge.
• Enhanced sales volume through skilled support to both new and inactive customers.
• Assisted in the development of long-term strategic plans for corporate sales growth.
• Monitored client needs and competitor trends to identify improvements and recommend new products.
• Researched and analyzed new sales options, prospects and market trends.
• Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
• Created detailed reports on sales performance for senior management review.
• Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
• Prepared and promptly sent proposals, contracts and correspondence to facilitate sales process.
• Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
• Used change methodologies to increase sales and led projects for increased productivity.

• Build and maintain strong, long-lasting customer relationships

•Develop a trusted advisor relationship with key customer stakeholders and executive sponsors
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and
delivery;
• Negotiating tender and contract terms and conditions to meet both client and company needs;
• Acting as a primary point of contact for all matters related to ongoing tender. Develop and submit the
documents before the tender deadline;
• Calculating client quotations and administering client accounts;
• Providing product presentation, where required engage technical specialists;
• Working on after-sales support services;
• Ensure the timely and successful delivery of products, services and solutions according to customer
needs and objectives;
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
• Forecast and track key account metrics
• Identify and grow opportunities within territory and ensure growth attainment
• Assist with high severity requests or issue escalations as needed

• Developing a solid and trusting relationship between major key clients and company
  – Resolving key client issues and complaints
  – Developing a complete understanding of key account needs
  – Anticipating key account changes and improvements
  – Managing communications between key clients and internal teams
  – Managing account team assigned to each client
  – Strategic planning to improve client results
  – Negotiating contracts with the client and establishing a timeline of performance
  – Establishing and overseeing internal budgets with the company and external budgets with the client
  – Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met
  – Collaborating with the sales team to maximize profit by up-selling or cross-selling
  – Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training
  – Meeting all client needs and deliverables according to proposed timelines
  – Analyzing client data to provide customer relationship management
  – Expanding relationships and bringing in new clients
  

• Conducted lunch presentations at major governmental companies, promoted new products and tariffs.
  – Developed and built long-term relationships with key management within the customer organizations.
  – Developed proposals, contracts, and pricing for targeted accounts.
  – Assisted top management in driving sales plans and strategies.
  – Preparing SRF Form & forwarding to related person from Technical Department
  – Preparing monthly sales report ;Archiving document in accordance with ISO standards
  – Receiving customer problems & sending to responsible person
  – Making commercial act; preparing invoice

Coordinating the customer database; Collecting documents
– Assisting in the operations of the presentation; coordination of marketing materials
– Sending out relevant correspondence to purchasers and handling purchaser inquiries
– Assisting in organizing contracts and sales related documents
– Assisting in the execution of various marketing programs and campaigns

• Responsibilities include Administrative, Personnel Issues, Human Resources Policies and Procedures, Payroll and etc.
  – Create and manage office work schedules/hours and implement adjustments due to customer needs
  – Responsible for handling Human Resource issues and employee problem resolutions
  – Ensured that office and warehouse equipment is properly accounted for and in safe working condition
  – Negotiate/purchase office supplies and equipment in accordance with company purchasing policies
  – Responsible for negotiating, completing and submission of all contracts with all insurance companies
  – Translation/Interpretation at the meetings, interviews, documentation
  – Coordinating and managing employee’s services

• Business correspondence with partners and suppliers on daily basis
  – Co-ordinate in induction programs of employees
  – Maintenance and replenishment of inventories
  – Receiving visa documents and further processing
  – Ticket and hotel reservation management
  – Arranging for all documentations needed during an audit
  – Translation of internal and external documents
  – Control all workers of objects and maintain office records

• Visa issues processing and documentation process organization
• Air tickets reservation system management
• Daily operations with incoming and outgoing correspondence

• Managed all business operations in sales area on daily basis
• Tracking sales, updating client database by keeping history of purchase
• Controlled personnel and monitored of sales dynamics
• Strong merchandising organizing with up-to-date collections
• Customer loyalty programs realization and campaigns promotions