Gunel Huseynova
Sumqayit, 6th Microdistrict, 38/21
Summary
Started a career in education as a teacher and later transitioned to customer service, working as a Customer Care Specialist. Gained experience in handling customer inquiries, including those regarding transactions and card products, processing requests, and resolving issues efficiently
Overview
3
3
years of professional experience
Work History
Customer Care Specialist
Azericard
07.2023 - Current
Russian Language Tutor Online
Self-Employed
09.2022 - Current
ESL Instructor
Innovation Ladders in Educare Group
10.2022 - 07.2023
- Educated students in basics of English grammar and conversational speaking.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Provided supportive, nurturing learning environment to encourage student responsibility.
Education
Bachelor of Education - Foreign Language Teaching ( English Language)
Khazar University
06.2023
Skills
- Customer Service Excellence: Proven ability to deliver outstanding customer support across multiple channels, ensuring prompt issue resolution and high satisfaction
- Clear Communication: Strong verbal and written communication skills, with the ability to explain complex concepts in a simple, customer-friendly manner
- Multitasking & Time Management: Ability to handle high volumes of customer interactions while prioritizing tasks to meet deadlines and maintain service quality
- Team Collaboration: Collaborative team player, working effectively with colleagues to streamline processes and improve overall service quality
- Problem-Solving: Strong critical thinking skills, enabling quick identification of issues and delivery of effective solutions to enhance the customer experience
Languages
Azerbaijani
Native language
Russian
Proficient
C2
English
Advanced
C1
Turkish
Intermediate
B1
Chinese (Mandarin)
Beginner
A1
Extracurricular activities
Assistant leader, ASA
Volunteering
Timeline
Customer Care Specialist
Azericard
07.2023 - Current
ESL Instructor
Innovation Ladders in Educare Group
10.2022 - 07.2023
Russian Language Tutor Online
Self-Employed
09.2022 - Current
Bachelor of Education - Foreign Language Teaching ( English Language)
Khazar University