Hi, I’m
Gunel Mammadova
HR Manager
Baku
Summary
Highly- motivated HR with more than six years of experience in diverse human resources management areas obtained while working in the well-established Azerbaijani and foreign corporate offices. Highly organized, proactive and punctual with team-oriented mentality, seeking for new challenging opportunities that will help to build further the work portfolio within HR field.
Overview
7
years of professional experience
6
years of post-secondary education
3
Certifications
3
Languages
Work History
“ K h a z a r E n g i n e e r i n g ” L L C (Laser Gulf)Baku
HR Coordinator
12.2021 - Current
Job overview
- Develops and maintains that human resource system meets senior management requirement.Analyze, maintenance, and communicate records required by law or local governing bodies, or other departments within the organization. o Ensure the validity, accuracy and timely submission of all Medical Certificates to the relevant structures
- Organise welcome letters and inform verbally the employees on travel arrangements
- Arrange hotel and in house accommodation as and when required.
- Arrange pre-employment, periodic medical examination arrangement as well as consultation for personnel.
- Submit the travel schedules of international employees to the responsible person
- Coordinates and maintains training plan, arrange staff interview, recruitment and performance evaluation process.
- Monitor holidays/vacations of employees refer to Labour and Civil Code
- Respond to inquiries regarding policies, procedures and programs. Ensure all employees fully understand their individual and collective responsibility for HSSE performance
- Keep up-to-date with the latest HR trends and best practice.
- Arrange the followings, but not limited to:
- - daily transportation
- - onshore / offshore medical check-ups
- - Site Induction/access
“ Q o r q u d A s s o c i a t i o n ” L L C (Azman Holding)Baku
HR Manager
03.2017 - 12.2021
Job overview
- Participating in administrative staff meetings
- Creating and revising job descriptions
- Maintaining department records and reports
- Maintaining company directory and other organizational charts
- Developing, revising, and recommending personnel policies and procedures
- Overseeing hiring process, which includes coordinating job posts, reviewing resumes, and performing reference checks
- Maintain the human resource information system and employee database
- Maintain knowledge of legal requirements and government reporting regulations affecting HR functions
“ K o r o g l u ” L L CBaku
Accountant Assistant
10.2016 - 02.2017
Job overview
- Document financial transactions by entering account information o Compiling, analyzing, and reporting financial data.
- Creating periodic reports, such as balance sheets, profit & loss statements, etc.
- Presenting data to managers, investors, and other entities.
- Verify, allocate, post and reconcile transactions
- Produce error-free accounting reports and present their results
- Analyze financial information and summarise financial status
- Support month-end and year-end close process.
“ R a b i t a b a n k ” A S CBaku
Call Center Operator /Customer Service Specialist
09.2015 - 03.2016
Job overview
- Obtain client information by answering telephone calls; interviewing clients; providing and verifying information.
- Management and resolve customer complaints.
- Sell products and place customer orders in the computer system o Process orders, forms, and application
- By identifying customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner
- Analyze customer complaints and provide appropriate corrective actions.
- Ensure customer satisfaction by meeting customer needs in timely manner
- Prepare documentation and reports on routine customer correspondence for future reference purpose
- Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
Education
Azerbaijan State Ecenomic UniversityBaku, Azerbaijan
MBA from Human Resources
09.2015 - 08.2017
Azerbaijan University of Languages Baku, Azerbaijan
Bachelor of Science from English Language Teacher
09.2011 - 08.2015
Skills
Human Resources Management
HR Policies and Procedures Expertise
Recruiting and Interviewing
Hiring and Onboarding
New Employee Orientations
Compensation and Benefits Administration
Problem-Solving
Dispute Mediation
Negotiation Tactics
Certification
SHRM-CP - SHRM Certified Professional
Timeline
HR Coordinator
“ K h a z a r E n g i n e e r i n g ” L L C (Laser Gulf)
12.2021 - Current
HR Manager
“ Q o r q u d A s s o c i a t i o n ” L L C (Azman Holding)
03.2017 - 12.2021
Accountant Assistant
“ K o r o g l u ” L L C
10.2016 - 02.2017
Call Center Operator /Customer Service Specialist
“ R a b i t a b a n k ” A S C
09.2015 - 03.2016
Azerbaijan State Ecenomic University
MBA from Human Resources
09.2015 - 08.2017
Azerbaijan University of Languages
Bachelor of Science from English Language Teacher
09.2011 - 08.2015